Shipping Specialist

Job Summary

Assist warehouse manager or supervisor to ensure customer’s needs are met on assigned shift.

• Provide efficient, courteous customer service through email and telephone.
• Resolve routine customer questions and complaints or refer to higher level.
• Serve as liaison between customers, suppliers, and warehouse personnel.
• Maintain records, prepare reports, & perform related typing/work processing and clerical duties.
• Direct contact with incoming drivers, spotters, and forklift operators.
• Update & maintain warehouse management system and yard management software.
• Participate in corrective & preventative actions and continuous improvement projects.
• Verify counts of incoming product, make necessary adjustments on paperwork, & changes.
• Sign and date the paperwork when load is finished.
• Ship accurate number of pieces per load worksheet.
• Answer phones and take accurate messages.
• Operate copy and fax machine as needed.
• This position may require employee to operate a forklift from time to time, which will include the following:

• Daily forklift inspection. Check for damage or problems and report them to your supervisor.
• Lock out / tag out unsafe or inoperable equipment.
• Load, unload, and place product in proper storage bay stacked straight and neat.
• Report immediately all incidents occurring on the forklift.
• Accurately input information as trained with scanner, documenting all functions performed.
• Change propane tanks properly and safely as needed.
• Reference Forklift Operator job description for additional duties.

• Knowledge of Company Procedures.
• Skilled in the use of computers, preferably in a PC, Windows-based operating system.
• Skilled in the use of common office machinery.
• Ability to use warehouse management system to process incoming and outgoing shipments.
• Basic data entry and/or word processing skills. Experience with Excel.
• Ability to work safely, follow safety procedures, and operate equipment safely.
• Exceptional verbal and written communication skills.
• Takes direction from leadership and gets along well with others.
• Ability to establish priorities, work independently, and proceed with objectives with supervision.
• Participate in corrective and preventative actions and continuous improvement projects.
• Ability to stoop, push, pull, bend, reach, and lift to 50 lbs. regularly.

• High School diploma or equivalent.
• Must obtain Industrial Truck Certification through in house training if operating forklift.
• Must be willing to work overtime, weekends, and holidays as requested by supervisor.
• PPE as required by each facility – refer to handbook for specific requirements.

• Work involves moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, unpleasant odors, and loud noises.