Utilization Coordinator

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Niles, IL, US

3 days ago Requisition

Salary Range: $20.00 To $22.00 Hourly

Position:
Utilization Coordinator Department:
Operations

Reports To:

Utilization Manager / Director of Operations

Location:

Illinois Branches

The Utilization Coordinator is responsible for supporting the daily monitoring and optimization of authorized client service hours across assigned branches. The position focuses on identifying underutilized hours, open shifts, missed visits, scheduling discrepancies, and service gaps and ensuring timely follow-up with Client Coordinators, Schedulers, Branch Managers, and other Operations team members.

The Utilization Coordinator supports the organization in maximizing authorized hours, maintaining continuity of care, reducing lost service hours, and ensuring schedules remain aligned with client authorizations and operational requirements.

• Monitor daily and weekly utilization of authorized service hours for assigned branches.
• Review client schedules to identify underutilized hours and potential service gaps.
• Identify clients who are consistently receiving fewer hours than authorized.
• Follow up with Client Coordinators and Branch teams regarding identified utilization concerns.
• Track the status of identified issues until they are resolved.
• Escalate unresolved utilization concerns to the Utilization Manager or appropriate Operations leadership.
• Monitor cancellations, call-offs, missed visits, and open shifts that may negatively impact utilization .
• Assist with identifying opportunities to recover missed or unused authorized hours when appropriate.

• Review schedules to ensure caregiver assignments, service dates, times, and durations are accurate.
• Compare scheduled hours against client authorizations and approved service plans.
• Identify scheduling discrepancies that could result in under utilization, over utilization, or service gaps.
• Communicate identified scheduling issues to the appropriate Client Coordinator, Scheduler, or Branch Manager for correction.
• Follow up to ensure corrections are completed timely .
• Monitor recurring scheduling errors and report trends to the Utilization Manager.
• Verify that schedule changes are properly documented and communicated.
• Assist with monitoring last-minute schedule changes that may affect utilization.
• Monitor open shifts for assigned branches.
• Follow up with Client Coordinators and Scheduling teams regarding unfilled shifts.
• Track open shifts from identification through resolution.
• Assist with identifying available caregivers who may be appropriate for open cases.
• Monitor recurring staffing gaps and elevate concerns to the Utilization Manager and Branch Leadership.
• Track cancellations and caregiver call-offs that may result in lost authorized hours.
• Follow up on opportunities to reschedule or make up missed hours when permitted.
• Work closely with Client Coordinators to identify and resolve utilization concerns.
• Provide coordinators with information regarding underutilized clients, open shifts, and scheduling discrepancies.
• Follow up on outstanding utilization issues and ensure appropriate action is taken.
• Assist coordinators in understanding utilization expectations and identifying opportunities to improve service-hour delivery.
• Escalate repeated or unresolved utilization concerns to the Utilization Manager.
• Maintain professional and timely communication with branch teams.

• Maintain accurate utilization tracking for assigned branches.
• Prepare daily, weekly, and monthly utilization reports as assigned.
• Track authorized hours, scheduled hours, delivered hours, missed hours, and underutilized hours.
• Track open shifts and resolution status.
• Maintain records of identified utilization issues and corrective actions.
• Identify recurring trends and communicate them to the Utilization Manager.
• Assist with preparing utilization information for Operations meetings and leadership reviews.
• Ensure reports are accurate and submitted within established deadlines.

• Monitor schedules to ensure services are scheduled within approved authorization limits.
• Identify potential services scheduled outside of authorized hours and escape them for review.
• Notify the appropriate team when authorization-related…