Inside Sales Manager

Role

Thermal Care is seeking a results‑driven Inside Sales Manager to lead and develop our Internal Sales organization while driving revenue growth through strong organizational strategies, technical product knowledge, and effective engagement with outside sales and customers.

The Inside Sales Manager will oversee the day‑to‑day operations for a dynamic group of Inside Sales Representatives, Application Engineers, and Order Entry personnel. This role supports both our high‑volume “Net 30” equipment sales and our integrated systems solutions channels, ensuring timely, accurate support while promoting a culture of accountability, continuous improvement, and customer responsiveness.

This position will report to the VP of Sales & Marketing and is located in Niles, Illinois.

• Lead, mentor, and develop Inside Sales Representatives, Application Engineers, and Order Entry personnel.
• Manage daily inside sales operations including quoting, order entry, customer communication, and pipeline support.
• Support Sales Managers and Outside Sales with timely information, documentation, and technical guidance.
• Ensure accurate processing of equipment orders and coordination of system project requirements.
• Drive continuous improvement across cross‑functional workflows to improve efficiency and responsiveness.
• Foster a culture of accountability, accuracy, and high‑performance within the team.
• Partner with engineering, project management and customer service to ensure seamless handoffs for integrated system solutions.
• Collaborate with marketing, product management and finance to support pricing, forecasting, and promotional initiatives.
• Communicate effectively across all departments to support decisions that benefit the organization holistically.

• Experience leading teams of (6+) inside sales professionals in an industrial B2B environment for (2+) years (with manufacturing capital equipment preferred).
• Proven experience in inside sales leadership within a technical, engineered products, or manufacturing environment.
• Strong sense of urgency combined with a commitment to accuracy and detail.
• Demonstrated ability to train, motivate, and develop high‑performing teams.
• Strong technical aptitude with the ability to understand and communicate product specifications.
• Excellent organizational, communication, and problem‑solving skills.
• Ability to work collaboratively with cross‑functional teams in a fast‑paced environment.
• Proficient with Microsoft Suite, Salesforce or similar CRM, SAP, Oracle CPQ, etc.
• Marketing and/or lead generation experience a plus.
• Must be adaptable and able to effectively manage in a dynamic environment.

Base pay range: $80,000.00 /yr – $ /yr. Thermal Care offers an extensive benefits package that includes profit sharing, bonus plans, 401(k) with company match, medical, dental, vision, life and disability insurance, health club reimbursement, tuition reimbursement, employee assistance and referral bonus programs.

Piovan Group is an Equal Opportunity Employer (EOE) and offers employment opportunities to all qualified persons regardless of race, color, religion, sex, age, national origin or ancestry, physical or mental disability (except where physical or mental abilities are a bona fide occupational requirement), veteran status, marital status, familial status, sexual orientation, HIV‑positive status, possession of the sickle cell trait, genetic characteristics, political views, and any other basis protected by federal, state or local laws.