Manager, Inside Sales

Thermal Care, part of the Piovan Group, is a leading manufacturer of process cooling equipment and systems for applications worldwide. As an ISO 9001 certified manufacturer, Thermal Care provides heat transfer equipment for over 50 industries and specializes in meeting the specific needs of our customers by offering both standard and custom designed industrial process cooling solutions. Some of the industries served include plastics, laser, heat treating, food processing, machine tool, plating, anodizing, chemical, die casting, optical coating, and printing.

Thermal Care is seeking a results-driven Inside Sales Manager to lead and develop our Internal Sales organization while driving revenue growth through strong organizational strategies, technical product knowledge, and effective engagement with outside sales and customers.

The Inside Sales Manager will oversee the day-to-day operations for a dynamic group of Inside Sales Representatives, Application Engineers, and Order Entry personnel. This role supports both our high-volume “Net 30” equipment sales and our integrated systems solutions channels. This leader will ensure timely, accurate support while promoting a culture of accountability, continuous improvement, and customer responsiveness.

In addition, the position will play a key role in refining intercompany processes, working closely with marketing, engineering, project management, finance, and customer service to improve efficiency, streamline workflows, and enhance overall customer experience.

This position will report to the VP of Sales & Marketing and is located in Niles, Illinois.

• Lead, mentor, and develop Inside Sales Representatives, Application Engineers, and Order Entry personnel
• Manage daily inside sales operations including quoting, order entry, customer communication, and pipeline support
• Support Sales Managers and Outside Sales with timely information, documentation, and technical guidance
• Ensure accurate processing of equipment orders and coordination of system project requirements
• Drive continuous improvement across cross-functional workflows to improve efficiency and responsiveness
• Foster a culture of accountability, accuracy, and high-performance within the team
• Partner with engineering, project management and customer service to ensure seamless handoffs for integrated system solutions
• Collaborate with marketing, product management and finance to support pricing, forecasting, and promotional initiatives
• Communicate effectively across all departments to support decisions that benefit the organization holistically

• Experience leading teams of (6+) inside sales professionals in an industrial B2B environment for (2+) years (with manufacturing capital equipment preferred)
• Proven experience in inside sales leadership within a technical, engineered products, or manufacturing environment
• Strong sense of urgency combined with a commitment to accuracy and detail.
• Demonstrated ability to train, motivate, and develop high-performing teams
• Strong technical aptitude with the ability to understand and communicate product specifications
• Excellent organizational, communication, and problem-solving skills
• Ability to work collaboratively with cross-functional teams in a fast-paced environment
• Practiced knowledge of full Microsoft suite, salesforce or similar CRM, SAP, Oracle CPQ, etc.
• Marketing and/or lead generation experience a plus
• Must be adaptable and able to effectively manage in a dynamic environment

Piovan Group is a world leader in the development and production of systems for the automation of production processes for the storage, transport and treatment of polymers, plastic, and food powders. The Group is close to its customers, on a global basis, through continuous technical assistance and support from the design phase to the installation and start-up of the system.

Customers, People, Innovation. These are the pillars of our philosophy that have led us to grow in a path that began more than fifty years ago, pursuing our development objectives with honesty, integrity, and transparency.

Piovan Group offers an outstanding compensation and benefits package including profit sharing, bonus plans, 401(k) with company match, medical insurance, dental, vision, life insurance, short- and long-term disability, health club reimbursement, tuition reimbursement, employee assistance, and employee referral bonus program.

Piovan Group is an Equal Opportunity Employer (EOE) and offers employment opportunities to all qualified persons regardless of race, color, religion, sex, age, national origin or ancestry, physical or mental disability (except where physical or mental abilities are a bona fide occupational requirement), veteran status, marital status, familial status, sexual orientation, HIV-positive status, possession of the sickle cell trait, genetic characteristics, political views, and any other basis protected by federal, state or local laws.