Collections Specialist

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This range is provided by CFS. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$62,000.00/yr - $73,000.00/yr

• Small, close-knit team
• Very tenured employees
• Hybrid role: only 2 days in office
• Room for growth in department and within company
• Employee centered organization; prefer to grow employees internally

• Handling and follow up on delinquent customer accounts within the robust International portfolio for the purpose of collecting payments on overdue invoices.
• Primary collections focus on delinquent customer accounts located in the Middle East.
• Providing overall collections support for the International Region Leaders.
• Providing overall collection support (REVIEW, ANALYSIS, RECONCILIATION) related to customer credit holds, credit checks and disputed items to ensure accurate customer receivable balances.
• Providing overall support within the Customer Financial Services Team.

• Collection of delinquent International accounts with complex Bill To/Ship To relationships primarily focused within the Middle East.
• Responsible for developing professional relationships both internal and external including direct collaboration with Region Leaders.
• Analyze payment trends to provide the appropriate customer credit limits.
• Obtain a solid understanding of portfolio to effectively communicate outstanding disputes, challenges and open issues with direct managers, IRL’s and upper management.
• Responsible for the overall management of customer credit holds, credit limits, credit checks, disputed items and timely submissions of credit/debit adjustments, write‑off adjustments and PO sensitive customers to ensure accurate customer receivable balances and resolution.
• Responsible for the coordination and completion of customer special handling requests (i.e. custom invoices, payment plan agreements, customer portals…).
• Responsible for account reconciliations and account analysis to resolve customer disputes in a timely fashion.
• Adhere to the collection strategies within Oracle including maintaining accurate, factual commentary of customer collection history.
• Determine ways to improve DBO within the International portfolio.
• Understands and demonstrates Core Values.
• Collaborate with CSF Staff, Collection Supervisor, CFS Sr. Manager on ongoing enhancements to CFS collection processes and procedures as it relates to the International Portfolio.

• Entry level

• Full-time

• Accounting/Auditing and Finance
• Industries:
  Accounting

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