Patient Service Representative; PSR; OB/GYN Clinc
Listed on 2026-10-12
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Healthcare
Healthcare Administration, Medical Receptionist
Department
02250 AMG Park Ridge 1875 Dempster POB
- Obstetrics/Gynecology
02250 AMG Park Ridge 1875 Dempster POB
- Obstetrics/Gynecology
Full time
Benefits EligibleYes
Hours Per Week40
Schedule Details/Additional Information Clinic HoursMonday through Friday, 7:00 AM to 5:00 PM
ScheduleEmployees are scheduled to work five 8.5 hours shifts with a lunch per week. Shifts may be scheduled between 6:45 AM and 5:30 PM, Monday through Friday. Occasional Saturday shifts from 9:00 AM to 1:00 PM may be required, approximately once per month.
Locations- 1875 Dempster St. – Park Ridge
- 10 N. Cumberland Rd. – Park Ridge
- 77 Rand Rd. – Des Plaines
- 650 W. Lake Cook Rd. – Buffalo Grove
- 1412 Waukegan Rd. – Glenview
- 1754 W. Golf Rd. – Mount prospect
The position requires flexibility to work at all six locations as part of the regular rotation schedule.
Pay Range$19.80 - $29.70
Job Description Where You Will WorkAdvocate Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve.
Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.
- High school diploma or equivalent.
- One to two years related customer service experience
- Experience handling difficult caller/customers/patients.
Monday through Friday, 7:00 AM to 5:00 PM
ScheduleEmployees are scheduled to work five 8.5 hours shifts with a lunch per week. Shifts may be scheduled between 6:45 AM and 5:30 PM, Monday through Friday. Occasional Saturday shifts from 9:00 AM to 1:00 PM may be required, approximately once per month.
As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.
As a key member of the ambulatory care team, you will:
- Patient Services:
Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters. - Billing Services:
Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information. - Medical Record Services:
Upholds standards of the practice and of the medical group for accurate and timely medical records.
The candidate will rotate through all six locations within the Lutheran General service area:
- 1875 Dempster St. – Park Ridge
- 10 N. Cumberland Rd. – Park Ridge
- 77 Rand Rd. – Des Plaines
- 650 W. Lake Cook Rd. – Buffalo Grove
- 1412 Waukegan Rd. – Glenview
- 1754 W. Golf Rd. – Mount prospect
The position requires flexibility to work at all six locations as part of the regular rotation schedule.
Your feedback matters.Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.
Physical Requirements And Working Conditions- Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
- Exposure to ill patients.
- Ability to work under stressful conditions with demanding customers.
- Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other…
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