Information Technology Infrastructure Team Lead

A strategic and hands-on IT Lead is needed to oversee three critical areas of technology operations:
Local Infrastructure Management, Help Desk Leadership, and Azure Platform Administration. This role ensures the stability, security, and efficiency of IT systems while serving as a key contributor to both operational excellence and strategic initiatives. As the primary point of contact for internal IT support, this position requires a professional, collaborative demeanor, strong leadership skills, and a proactive approach to service delivery and process improvement.

Base pay range: $/yr - $/yr

• Local IT Infrastructure Management
  • Own and manage local IT infrastructure, including daily operations and continuous improvement initiatives.
  • Act as the primary liaison with third-party infrastructure vendors and service providers.
  • Support and maintain the local area network (LAN), phone systems, Windows and Mac workstations, and related peripherals.
  • Manage warehouse technologies such as barcode scanners, label printers, HP printers, baggers, panel displays, and other specialized equipment.
  • Collaborate with warehouse leadership to maintain and improve warehouse technology systems.
  • Support AV and conferencing technology in meeting rooms, including docking stations, conference phones, wall-mounted displays, and micro-PCs.
  • Provide IT support for a satellite office in York, PA, including small network administration and support for design-specific printing equipment.
• Cybersecurity
  • Work with the Global Cybersecurity Lead to implement security initiatives across on-premises and Azure environments.
  • Lead the transition from local domain controllers to cloud-based services where appropriate.
  • Support the rollout of security awareness training, patch management, and regular risk assessments.
  • Stay informed about emerging cybersecurity threats and update security protocols accordingly.
• Help Desk Function Management
  • Oversee IT Help Desk operations via Zendesk, ensuring efficient ticket triage and resolution.
  • Route tickets to the appropriate support areas (e.g., ERP, Analytics, Infrastructure, Administration, Platform Support).
  • Develop and maintain IT service level agreements (SLAs) in collaboration with IT leadership.
  • Monitor SLA performance, escalate risks, and coordinate with other IT functions as necessary.
  • Personally handle local IT support tickets and ensure consistent, value-added communication in ticket updates.
  • Promote accountability across IT teams by fostering timely and professional ticket resolution.
  • Utilize Zendesk reporting tools or Power BI to generate performance and trend reports.
  • Coordinate with HR to manage IT onboarding/offboarding processes, including provisioning and de-provisioning of hardware, software, and access.
  • Administer and optimize the organization’s Azure Cloud Platform for performance, cost-efficiency, and security.
  • Identify opportunities for cloud service improvements and cost reduction.
  • Oversee access controls, governance, backup strategies, and disaster recovery planning.
  • Monitor cloud resource usage and provide regular reporting on performance, costs, and optimization opportunities.
  • Stay up to date with Azure developments and implement relevant improvements as appropriate.

• Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s degree or certifications such as PMP, ITIL, Azure Administrator are a plus).
• Minimum 8 years of IT experience, including leadership in infrastructure, help desk operations, cybersecurity, and cloud administration.
• Proven expertise with Microsoft Azure, security best practices, and vendor management.
• Strong leadership, communication, and organizational skills.
• Ability to work in a dynamic, fast-paced environment with shifting priorities.

• Location:
  
  Niles, IL (Onsite)
• Travel:
  Occasional travel to York, PA
• Schedule:
  
  Full-time; standard business hours with flexibility as needed

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Staffing and Recruiting