Level I Technician

Benefits

• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources

• Career Advancement Opportunities
• Competitive Compensation
• People First Culture
• Hands-On Opportunities to facilitate learning

Team Logic IT of Niles is a customer service company that uses IT as a vehicle. We take great pride in serving our customers to the highest of standards. We also understand that if we want our customers to be taken care, we must take care of the team. We have an excellent team first culture that provides our staff with the tools needed to serve our customers.

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties. IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily.

• Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install MSP and Client related software as needed.
• Create, Modify, and Update knowledge based articles based on issues being seen.
• Alert Senior Tech's to possible issues within an environmenet
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Establishing good relationships with all departments and colleagues.
• Ensuring company safety and security standards are met.

• College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
• Exceptional written and oral communication skills.
• Experience with desktop operating systems including Windows 7, Windows 10, and Mac OS.
• Experience with server operating systems including Server 2008, Server 2012, Server 2016 is a plus.
• A Thirst for Knowledge and Eager to Learn are a Must
• Active Directory knowledge a plus
• Ninja One RMM and Autotask PSA Experience a plus
• Valid Driver License and ability to drive to customer locations when required.