Director of Information Technology

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Full Time Niles, IL, US

2 days ago Requisition

Salary Range: $ To $ Annually

Serenity Home Health Care is seeking an experienced Director of Information Technology to lead and strengthen the company's internal IT operations. This person will be the senior internal technical owner for Microsoft 365, Microsoft Entra , Azure, Azure Virtual Desktop, networking, endpoints, backups, cybersecurity controls, and technology vendors. The goal is to build strong internal IT ownership so Serenity can manage its environment directly while using outside vendors only where specialized support is needed.

The Director will lead the internal IT team, set technical standards, protect Serenity's technology interests, and make sure the organization can operate, monitor, secure, recover, and improve its system without depending entirely on one outside provider.

• Provide internal ownership and oversight for Microsoft 365, Microsoft Entra , Azure, and Azure Virtual Desktop (AVD).
• Manage administrative access, role assignments, MFA, emergency access, and least-privilege controls.
• Oversee Azure subscriptions, resource access, monitoring, cost visibility, and technical documentation.
• Ensure AVD work spaces, host pools, session hosts, user access, images, patching, and support processes are properly managed.
• Help Serenity evaluate where AVD is still needed and where modern cloud-managed endpoints may be a better long-term solution.

• Oversee office connectivity, on-premises firewalls, VPNs, switching, Wi-Fi, DNS, and related network services.
• Work with the System Administrator and support staff to maintain reliable Windows devices,printers, servers, and business systems.
• Establish and maintain endpoint standards using Microsoft Entra , Intune, Bit Locker, Defender, patching, and device compliance where adopted.
• Coordinate troubleshooting for major outages and make sure clear escalation procedures are in place.

• Work with Serenity leadership, compliance/GRC staff, and technical teams to turn security and HIPAA requirements into practical technical controls.
• Review privileged access, security alerts, audit logs, MFA, vendor access, and incident-response procedures.
• Ensure backup coverage is clearly documented and that backup failures are monitored and addressed.
• Make sure restore testing and disaster-recovery testing are performed and documented on a regular schedule.
• Maintain clear recovery procedures for critical systems and services.

• Lead and support Serenity's internal IT staff, including the System Administrator and other technical/support roles.
• Define responsibilities, priorities, escalation paths, documentation standards, and operating procedures for the IT team.
• Manage technical relationships with MSPs, cloud providers, security vendors, internet providers, software vendors, and other third parties.
• Review vendor work, access, deliverables, support performance, renewals, and technical dependencies.
• Ensure Serenity retains ownership of its accounts, documentation, configurations, data, backups, and administrative access.

• Prepare a practical IT roadmap covering cloud, endpoints, security, network, backup, licensing, and lifecycle planning.
• Monitor technology costs and work with leadership on budgets, licensing, renewals, and investment priorities.
• Provide clear updates to leadership on IT performance, risks, incidents, major projects, costs, and unresolved issues.
• Coordinate technology projects with department leaders while minimizing disruption to employees and business operations.
• Maintain accurate inventories, diagrams, procedures, support contacts, and change records.

• Required strong hands‑on experience supporting Microsoft cloud and Windows environments.
• Required practical experience with Microsoft 365, Entra , Azure administration, identity and access management, and Windows systems.
• Experience supporting or overseeing Azure Virtual Desktop, virtualization, or enterprise remote‑desktop environments.
• Solid understanding of networking, VPNs, firewalls, DNS, endpoint security, backup, and disaster recovery.
• Experience leading technical staff, coordinating…