Social Services Manager

$101,918 – $142,685

(Starting salary, no higher than midpoint, DOQ)

Monday - Friday

8:30 a.m. – 5:00 p.m.

November 24, 2026

• Paid leave
• Health insurance
• IMRF pension & 457(b) retirement plans
• Niles Fitness Membership & wellness program
• Tuition reimbursement & professional development

Join our team and become our new full-time Social Services Manager in the Family Services Department. Reporting to the Director of Family Services, this position supervises and oversees all daily operations of the case management programs within Niles Family Services, leading the case management team to deliver effective and efficient services to clients.

• Supervises, models, and assigns work to all case management staff; holds formal monthly supervision meetings and evaluates staff per Village policies.
• Conducts and records monthly documentation audits and collaborates on staffing, administrative, and judicial reviews as needed.
• Maintains an ongoing caseload of approximately 4–5 active cases and intervenes to assist staff in crisis situations.
• Prepares reports, presentations, and recommendations, including data collection, and presents to the Village Board, outside agencies, and staff.
• Leads support groups and prevention programs, coordinates mental wellness events, and conducts outreach that promotes the department.
• Serves as a resource on community services and skill-building, supervises student interns, and leads the department in the Director's absence.

• Graduate degree in Social Work or a related field and advanced clinical licensure (LCSW or LCPC).
• Five or more years of experience providing case management services to vulnerable populations; a minimum of two years of supervisory experience preferred.
• Excellent listening, verbal, and written communication skills, plus the cultural sensitivity to engage residents of diverse backgrounds.
• Sound judgment and discernment, with the ability to coach staff through conflict resolution and maintain a healthy team environment.
• Proficiency in Microsoft Office and other database and web-based software platforms.
• Flexibility to work occasional hours outside the normal business day, and a valid Illinois driver's license with a satisfactory driving record.

The Village of Niles is an Equal Opportunity Employer

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