Membership Development and Communications

Position Overview: The Niles Chamber of Commerce & Industry is seeking a part-time Membership Development & Communications Coordinator to help grow Chamber membership and strengthen how we communicate with businesses and the community. This position combines membership development with marketing and communications. The ideal candidate is comfortable reaching out to prospective members, writing engaging content, managing email and social media communications, and keeping marketing projects moving.

The primary membership focus of this position is new member recruitment and membership growth.

Responsibilities include:

• Identify and cultivate prospective Chamber members
• Follow up with businesses that attend Chamber events but are not yet members
• Conduct outreach to new and established businesses throughout Niles and the surrounding area
• Respond to membership inquiries and explain Chamber membership levels and benefits
• Coordinate the new-member application and onboarding process
• Maintain a prospect pipeline and track outreach and results
• Develop targeted membership recruitment campaigns
• Work with the Executive Director on membership growth strategies and goals
• Identify opportunities to introduce prospective members to Chamber programs, resources and connections
• Prepare basic membership reports, including new members, prospects, conversions and recruitment activity

This position will help manage the Chamber's regular communications and promote Chamber programs, members and business resources.

Responsibilities include:

• Promote Chamber membership and communicate the value of membership throughout the year
• Create member spotlights, business features and other member-focused content
• Help promote member news, job openings, events and accomplishments
• Assist with printed marketing materials, flyers, postcards and promotional pieces as needed
• Assist with the Chamber's Monday and Thursday email newsletters
• Manage the Chamber's social media presence, particularly Facebook, Instagram and Linked In

• Has experience with marketing, communications, membership development, sales or business outreach
• Is comfortable initiating conversations with business owners and professionals
• Understands social media and email marketing
• Is comfortable learning databases, email platforms, website management systems and other digital tools
• Experience with Canva, Constant Contact or similar email platforms, CRM/membership databases, Word Press or Growth Zone is helpful but not required.

We're looking for someone who is comfortable communicating with business owners, building relationships, and turning those connections into partnerships.

The right person is a strong writer, organized, responsive, and able to manage both outreach and marketing projects. They should be comfortable with email, social media, and basic design tools, while also being willing to pick up the phone, follow up with a prospect, or introduce the Chamber to a new business.

This role is a good fit for someone who enjoys meeting people, communicating clearly, and finding practical ways to turn interest in the Chamber into stronger participation and new membership.

Approximately 20-25 hours per week
, with a combination of regularly scheduled office hours and visits to potential members. Attendance at Chamber programs or events may be requested.

The Niles Chamber is an equal opportunity employer and welcomes applicants from all backgrounds to apply. We look forward to welcoming a dedicated Membership and Communications Coordinator to our team to help us continue promoting a thriving business community in the Niles area.