Project Manager, Operations Management, Change Management

Cass Family Clinic, a Federally Qualified Health Center (FQHC) dedicated to providing accessible, high-quality healthcare to all members of our community, is seeking a Clinic Operations Project Manager. This key leadership role will oversee enterprise-wide initiatives that improve clinic operations, enhance patient care processes, and support sustainable growth across multiple locations.

The ideal candidate combines strategic vision with hands‑on execution, ensuring that projects are delivered on time, within scope, and with measurable outcomes. This role is pivotal in strengthening clinic efficiency, promoting operational excellence, and supporting our mission of providing compassionate care to medically underserved populations.

• Lead the planning, execution, and delivery of operational initiatives that improve patient care, clinic efficiency, and revenue cycle performance.

• Collaborate with clinical, administrative, and IT teams to align resources, remove obstacles, and ensure project success.

• Translate executive priorities into actionable project plans, including timelines, budgets, milestones, and measurable outcomes.

• Monitor progress and hold teams accountable while fostering collaboration across departments.

• Implement and manage change initiatives to improve workflow, patient experience, and staff productivity.

• Develop dashboards and reporting tools to track initiative progress and communicate results to leadership.

• Establish and maintain project management standards, tools, and best practices to enhance operational effectiveness.

• Identify opportunities for process improvement and operational innovation within the clinic network.

• 3+ years of progressive experience in project management, operations management, or related roles—healthcare experience preferred.

• Proven ability to lead cross‑functional projects and deliver measurable results.

• Strong organizational, analytical, and problem‑solving skills with attention to detail.

• Excellent written and verbal communication skills; able to convey complex information clearly to clinical and administrative teams.

• Skilled at managing change, resolving conflicts, and influencing stakeholders without direct authority.

• Proficiency with Microsoft Office Suite and project management tools (e.g., MS Project, Smartsheet, Asana); experience with healthcare EMR systems a plus.

• Bachelor’s degree in business, healthcare administration, or related field; PMP or Lean Six Sigma certifications a plus.

• Comprehensive benefits: medical, dental, vision, retirement plan with employer match, paid time off, and more

• Opportunity to drive meaningful change in community health and operational excellence

• Collaborative, mission‑driven work environment that values innovation, inclusion, and professional growth

Cass Family Clinic is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.