Virtual Teller

SUMMARY:

Processes a variety of customer transactions via video interaction. Recognizes customer needs and recommends products, services, or assistance of other bank employees or departments, to consistently deliver a superior level of customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Receive and process a variety of transactions through ITMs including, but not limited to, checking and savings deposits and withdrawals, transfers and account balance inquiries; detecting fraud when possible

* Facilitate the ITM process for customers by providing step-by-step guidance through the ITM process. Connect to customers in a way that makes the video interactive solution a personable experience

* Monitor ITM machines to ensure they are working properly. Assist systems support associates and vendors to resolve any issues pertaining to the physical ITM and associated software, as needed

* Perform end-of-day balancing of transactions

* Strong knowledge of bank products and services, with the ability to recognize customer needs, and cross-sell bank products

* Participate in the bank's referral program, and utilizes any applicable technology and/or programs to effectively show results

* Will be expected to meet specific referral goals on a weekly, monthly, quarterly and/or yearly basis

* Operate and balance a terminal and cash drawer daily

* Accept and process the following transactions: savings, checking, and Holiday Savings account, loan payments, SDB rental payments, sells money orders/official checks, and any type of cash withdrawal

* Accept checks for cashing in accordance to FNB check handling procedures

* Participate and successfully complete all required training courses

* Willingness to be flexible with a strong desire to create a work environment conducive to teamwork

* Handle all cash, customer transactions, and customer information in accordance with FNB Security Policy and Procedures

* Motivation to make outbound sales calls to current and prospective clients

* Flexibility with work schedules to accommodate staffing requirements in order to service needs

* Maintain a position of trust and responsibility by keeping all customer business and personal information confidential

* Accept responsibilities and projects as assigned by a supervisor to add value to Farmers National Bank

* Must be able to work in a team environment, in a positive manner, with coworkers and the public

* Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations

* Regular, predictable attendance is an essential requirement of this position

* Complete all other duties as assigned

EDUCATION AND/OR

EXPERIENCE:

* High School diploma or General Education degree (GED)

* Proven cash handling experience

* Must possess basic computer skills and knowledge, use a calculator, typewriter, phone, fax machine, and other office equipment

* Customer service and/or sales experience at any level

E-Verify is used to confirm the identity and employment eligibility of all newly hired employees.

Farmers National Banc Corp. is an Equal Opportunity

Employer:

disability/veteran