Customer Experience Banker

Overview

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. As a Customer Experience Banker, you are a Financial Concierge for our walk‑in customers, responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services.

• Providing excellent customer service and effectively resolving customer issues.
• Proficiently understanding and educating customers on consumer deposit products and consumer lending.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow‑up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation.
• Other duties as assigned.

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

• Position requires additional background check and fingerprinting per NMLS regulations.

• 1 year or more in customer service in banking, financial services or goal‑driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

No (eligible for overtime pay)

Office‑based role with potential flexible work arrangements. Huntington does not sponsor immigration benefits. Applicants must be authorized to work in the United States full‑time.

Huntington is an Equal Opportunity Employer. We have a tobacco‑free hiring practice. Recruitment agency fees are not paid for unsolicited resumes.

This posting is subject to Equal Employment Opportunity Commission guidelines.