Student Success Advisor

STUDENT SUCCESS ADVISOR Ross Education Holdings, Inc.

Niles, OH – Campus based position

Schedule:

Monday-Friday (3) days 8-5 and (2) afternoons 11-8

Ross is a growing nonprofit school dedicated to helping all students reach their highest aspirations.

With 40+ campuses across multiple states, we offer certification and degree programs in Nursing, Medical Assisting, Dental Assisting, and more. Our supportive culture and environment empower Ross students and staff to deliver exceptional care to others.

Ross is more than a place to work - we’re a community built on shared values. As part of our team, you’ll be asked to embody and uphold the Core Values that guide everything we do:

Be Humble, Be Kind, Be a Good Steward, Embrace Accountability, Lead Responsibly and Deliver an Exceptional Student If these principles resonate with you and you’re looking to contribute to a purpose-driven team, we’d love to meet you.

Do you have customer services experience, mad people skills, and a desire to learn and grow while helping others?

Come find your "WHY" at Ross!

Real humans will read your resume.

The Student Success Advisor (SSA) works under the direction of the Student Success Director (SSD) and in collaboration with the Ross College, Sylvania VP of Online Operations. The SSA is responsible for meeting the needs of our hybrid students, and providing the support necessary for the hybrid students to succeed  Is expected the SSA will follow all compliance requirements and maintain excellent documentation to meet ABHES, Federal, State and internal standards.

Success in this role is accomplished through collaboration and partnering with campus staff and key corporate personnel to ensure compliance, positive outcomes, strong site operations and a healthy and positive working environment for students, staff and faculty.

Job Duties and Responsibilities Student Retention Responsible for knowing your retention metrics and leading student retention activities for students taking courses through Ross College Online as part of the consortium agreement, such as:

Contacting absent students using multiple methods

Identifying and creating plans for high-risk students to find them academic support for successful program completion

Attending retention calls as scheduled, and program calls when invited, to stay abreast of specific program needs

Collaborating with Faculty and Associate Director to find creative methods to engage these students from day 1 through to their graduation

Responsible for on-ground and virtual orientations

Assist students with basic Canvas LMS tech support as part of the orientation

Financial Aid Support Support the initial student experience and registration process by assisting students at kiosk/computer as needed for FA processing and enrollment

Handle follow up with students in the collection of documents at the campus level as requested

Act as a liaison to CFAO to get student questions answered, or appointments scheduled

Handle some account receivable functions including: accepting other limited payments at the campus, distributing receipts, making bank deposits, etc.

Is available to answer questions on Title IV funding

Accepts full responsibility as School Certified Official for Veteran Affairs funding

Career Services Support Assist with document collection for hybrid students

Assists with student/graduate communication and follow up to support outcomes

Works collaboratively with Career Services team to prepare students for externship as needed

Prepares Certificates of Completion/Diplomas and graduate material

Plans and attends annual graduation celebration

Other Student and Campus Support Additional duties as assigned

Expected Campus Outcomes Achieve required minimum of 70% retention rate for each program

Maintain Documents required packaging status at 95% and above

Benefits

Health, Dental & Vision Insurance Paid Time Off
401(k)
Life Insurance Tuition Reimbursement Monthly Pay - Direct Deposit Requirements Associates  Degree or higher from an institution accredited by an agency recognized by the U.S. Department of Education or the Council of Higher Education Accreditation (CHEA). The SVP of Operations will approve any…