Student Success Advisor

Job Details

Job Location:

Niles, OH
- Niles, OH

Title:

STUDENT SUCCESS ADVISOR

Monday-Friday: 3 days 8-5 and 2 afternoons 11-8

Ross Education Holdings, Inc. is a growing nonprofit school dedicated to helping all students reach their highest aspirations. With 40+ campuses across multiple states, we offer certification and degree programs in Nursing, Medical Assisting, Dental Assisting, and more. Our supportive culture and environment empower Ross students and staff to deliver exceptional care to others.

• Be Humble
• Be Kind
• Be a Good Steward
• Embrace Accountability
• Lead Responsibly
• Deliver an Exceptional Student

The Student Success Advisor (SSA) works under the direction of the Student Success Director (SSD) and in collaboration with the Ross College, Sylvania VP of Online Operations. The SSA is responsible for meeting the needs of our hybrid students, providing the support necessary for the hybrid students to succeed at Ross, and following all compliance requirements to maintain documentation for ABHES, Federal, State, and internal standards.

• Know retention metrics and lead student retention activities for students taking courses through Ross College Online.
• Contact absent students using multiple methods.
• Identify and create plans for high-risk students to find academic support for successful program completion.
• Attend retention calls as scheduled and program calls when invited to stay abreast of specific program needs.
• Collaborate with Faculty and Associate Director to find creative methods to engage these students from day 1 through graduation.
• Responsible for on-ground and virtual orientations.
• Assist students with basic Canvas LMS tech support as part of the orientation.

• Support the initial student experience and registration process by assisting students at kiosk/computer as needed for FA processing and enrollment.
• Handle follow-up with students in the collection of documents at the campus level as requested.
• Act as a liaison to CFAO to answer student questions or schedule appointments.
• Handle some account receivable functions, including accepting limited payments at the campus, distributing receipts, making bank deposits, etc.
• Answer questions on Title IV funding.
• Act as School Certified Official for Veteran Affairs funding.

• Assist with document collection for hybrid students.
• Assist with student/graduate communication and follow up to support outcomes.
• Work collaboratively with Career Services team to prepare students for externship as needed.
• Prepare Certificates of Completion/Diplomas and graduate material.
• Plan and attend annual graduation celebration.

• Additional duties as assigned.

• Achieve required minimum of 70% retention rate for each program.
• Maintain documents required packaging status at 95% and above.

• Health, Dental & Vision Insurance
• Paid Time Off
• 401(k)
• Life Insurance
• Tuition Reimbursement
• Monthly Pay
  - Direct Deposit

• Associate’s Degree or higher from an institution accredited by an agency recognized by the U.S. Department of Education or the Council of Higher Education Accreditation (CHEA). Exceptions may be approved by the SVP of Operations.
• Minimum 2 years’ work experience in banking, office administration, or general office with emphasis on customer service or related work. Prior experience in post-secondary education setting preferred.
• Ability to work at least two evenings a week.
• Campus base position — not remote.
• Comfortable asking students for payments and documents.
• Protection of student and/or employee privacy expected in handling confidential and/or financial information.
• Protection of the corporation and privacy of corporate proprietary and confidential information expected.
• Must have sufficient visual and auditory ability to operate computer equipment, use telephone, read materials, and office equipment.
• Professional communication encompassing written, oral, visual and digital communication. Successful communication skills required for working at Ross, involving writing, reading, editing, speaking, listening, software applications, data entry and reporting, and Internet research.
• Ability to build rapport with students and staff.
• Ability to work with different teams.
• Ability to remain focused and adapt quickly in fast-paced work environment.
• Ability to achieve goals; work to make students successful and measure that in individual and team accomplishments.
• Strong attention to detail & accuracy, and commitment to quality.
• Ability to organize work and meet deadlines.
• Demonstrate professionalism in manner, dress and conduct as a representative of Ross and a student mentor.
• Adhere to Ross Code of Conduct and Professional Ethics.

• Additional consideration given to candidates with prior experience in Nursing Programs, Nursing, Nurses and the Ohio Board of Nursing.

Ross Education is an Equal…