IT Field Support Technician

Ford Office Technologies is growing, we are seeking a reliable and customer-focused IT Field Support Technician to join our team. In this role, you will provide on-site technical support, troubleshoot hardware and software issues, and ensure our clients’ IT systems operate efficiently.

The ideal candidate is hands-on, detail-oriented, and comfortable working independently in various field environments.

• Set up new user accounts and profiles and handle any password issues.
• Provide on-site technical support for desktops, laptops and printers.
• Support the training and roll-out of new applications.
• Install, configure, and maintain hardware and software systems.
• Troubleshoot and resolve network connectivity issues (LAN/WAN/Wi-Fi)
• Ability to set up and work with smart boards.
• Basic knowledge of working with a server and networking.
• Answers basic questions about installation, operation, configuration, customization, and usage of network connected devices.
• Perform system upgrades and routine maintenance.
• Manage and support Microsoft 365 accounts and services.
• Document service activities and maintain accurate records.
• Deliver excellent customer service and communicate technical information clearly
• Rectify customer issues promptly.
• Provide excellent communication when working with customer and team members.
• Escalate complex problems when required.
• Prioritize and manage many open cases at one time by maintaining files and records that are needed to track client issues entered into the ticketing database system.
• Working on assigned projects on an as needed basis.

• An associate degree or equivalent from a technical school or related work experience is required.
• Minimum of 1-3 years working in a professional helpdesk environment.
• Experience fixing printers and scanners.
• A strong understanding of TCP/IP, DNS, SMTP, and other network protocols is preferred.
• A basic understanding of networks, PC computer support, troubleshooting hardware and software issues, or classroom experience.
• Applicants with CDIA+ or COMPTIA A+ certification is a plus.
• Proficiency with business collaboration tools such as MS Office applications, Outlook, and client specific programs.
• Aptitude for quick learning of technical and procedural topics, self-motivating/self-learning work approach, and the ability to work and set goals with little supervision, while maintaining a strong work ethic.
• Requires the ability to perform multiple duties, be highly organized, work overtime when necessary, and be an excellent team player.
• Must have a clean driving record to include a valid driver’s license and proof of insurability.
• Valid driver’s license and reliable transportation.