Customer Advocate

Job Overview

The Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

• Monday thru Friday, alternating Saturdays, with Sunday and a day off thru the week when Saturday is worked.
• Competitive weekly base pay starting at $17.00/hour.
• Benefits package valued at more than $10k.* (includes a 401(k) plan with company matching, medical coverage plans, paid time off, paid volunteer days).
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you’ll need to be successful.

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e‑mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same‑day reschedules/cancellations.
• Confirm and complete work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

• High School Diploma/GED/Equivalent required.
• Experience:
  
  1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast‑paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. We don’t discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients.