Client Support and Policy Solutions Advisor

Job Description

Welcome to the Jayne Young Allstate Agency in Nixa, Missouri! We’re looking for someone genuinely enthusiastic about helping others to join our close-knit team as a Client Support and Policy Solutions Advisor. If you find real satisfaction in providing top‑notch support and building lasting connections, this could be the perfect fit for you. We believe in fostering a positive and supportive atmosphere where every team member feels valued.

You will be the friendly voice and guiding hand for our policyholders, managing their service requests with care and efficiency. This role is all about making sure our clients feel heard, understood, and well‑cared for, ensuring they have the right coverage and a smooth experience with our agency. Come be a vital part of our mission to protect what matters most to our community!

• Paid Time Off (PTO)
• Hands on Training
• Career Growth Opportunities
• Evenings Off
• Mon-Fri Schedule
• Energetic culture

• Serve as the primary point of contact for client inquiries and service needs.
• Assist clients with policy changes, billing questions, and claims processing.
• Build and maintain strong relationships with clients through attentive service.
• Gather necessary information to provide accurate policy quotes and explanations to give to the sales team.
• Collaborate with the sales team to ensure client satisfaction and retention.
• Keep client records up-to-date and accurate in our systems.

• Proven customer service experience, preferably in the insurance industry.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Comfortable using various computer systems and software.
• A genuine desire to help people and solve problems.
• Ability to work independently and as part of a team.