Loan Assistant Specialist

Job Details

Job Location:

Operations - Springfield, MO 65807

Position Type:
Full Time Job Category:
Banking

At Oak Star, strong relationships are at the heart of everything we do—including how we work together. Since 2005, we’ve grown from a single location in Springfield, Missouri, into a trusted, multi-state financial institution serving communities across Missouri, Kansas, and Colorado. As an SBA Preferred Lender and a recognized leader in small business banking, our work supports local economies and meaningful growth—giving our team members the opportunity to make real, visible impact through their roles.

Working at Oak Star means joining a fast-paced, collaborative, and supportive team guided by our SERVE values—stewardship, empathy, responsiveness, vision, and empowerment. We’re committed to service excellence, giving back to our communities, and fostering a workplace where team members are supported.

Current comprehensive benefits include health, dental, vision, life, and disability insurances, as well as 401(k), 401(k) match, paid time off, and paid holidays.

The Loan Assistant Specialist is responsible for partnering closely with the Loan Assistant Coordinator to ensure coverage for the Loan Assistant function. The Loan Assistant Specialist possesses the knowledge, technical skills, and customer service competencies necessary to provide exceptional support to lenders and clients while maintaining regulatory compliance and operational excellence. The Loan Assistant Specialist provides administrative support to the loan department by assisting in the processing, documentation, and servicing of various loans at various locations.

• Provide temporary Loan Assistant coverage during staffing gaps, such as vacations and leave.
• Support continuity of operations during transitional periods, ensuring work is completed in accordance with procedures and compliance standards.
• Work closely with the Loan Assistant Coordinator to establish processes and efficiencies for Loan Assistant coverage.
• Promote consistency in loan documentation, workflow execution, and customer service practices across all lending locations.
• Assist in preparing loan documentation, including loan applications, promissory notes, and disclosures.
• Ensure that all required documents are accurately completed, signed, and stored.
• Review loan applications for completeness and accuracy before submission to the loan officer for further processing.
• Coordinate with borrowers and loan officers to ensure that necessary documentation (e.g., income verification, credit reports, property appraisals) is obtained and submitted.
• Input loan data into the loan management system, ensuring accuracy and completeness.
• Track loan applications throughout the approval process, ensuring that all documentation is provided and required conditions are met.
• Update loan files with relevant information, including status updates, additional documents, and payment records.
• Ensure that all loan files (both electronic and paper) are maintained in compliance with bank policies and regulatory standards.
• Help deliver system training related to loan origination systems, document preparation software, imaging systems, document management systems, and core banking applications for Loan Assistants.

The Loan Assistant Specialist performs duties specific to the position and other functions and duties as assigned.

• Ensure compliance with all bank policies and procedures, as well as all applicable state and federal banking regulations.
• Ensure the confidentiality and security of customer information, bank information, proprietary information, and sensitive information.
• Treat people with respect, keep commitments, inspire the trust of others, work ethically and with integrity, uphold the bank’s values, and accept responsibility for one’s own actions.
• Demonstrate knowledge of and adherence to EEO policy, show respect and sensitivity for cultural differences, educate others on the value of diversity, promote a working environment free of harassment of any type, and value a diverse workforce.
• Follow policies and procedures, complete tasks…