Loan Origination Systems Support Analyst

At Oak Star, strong relationships are at the heart of everything we do—including how we work together. Since 2005, we’ve grown from a single location in Springfield, Missouri, into a trusted, multi-state financial institution serving communities across Missouri, Kansas, and Colorado. As an SBA Preferred Lender and a recognized leader in small business banking, our work supports local economies and meaningful growth—giving our team members the opportunity to make real, visible impact through their roles.

Working at Oak Star means joining a fast-paced, collaborative, and supportive team guided by our SERVE values—stewardship, empathy, responsiveness, vision, and empowerment. We’re committed to service excellence, giving back to our communities, and fostering a workplace where team members are supported. Comprehensive benefits include health, dental, vision, life, and disability insurances, as well as 401(k), 401(k) match, paid time off, and paid holidays.

Summary The Loan Origination Systems Support Analyst supports the daily administration, maintenance, and user support of the bank’s loan origination systems (LOS). This role ensures the smooth functioning of the LOS platform by assisting with system configuration, data validation, troubleshooting, and end-user training. The Loan Origination Systems Support Analyst collaborates with loan operations, IT, compliance, and vendor representatives to improve system performance, maintain data integrity, and ensure that the platform aligns with lending workflows and regulatory requirements.

Essential Duties Configure and maintain system settings, user roles, access levels, and workflow rules within the LOS platform.

Support system upgrades, patch installations, and routine maintenance in coordination with the Loan Origination Systems Administrator and IT staff.

Ensure that loan products, rates, fees, and required fields are accurate and up to date in the system.

Provide frontline support to system users (loan officers, processors, underwriters, and closers) by troubleshooting basic technical issues and guiding them through system functions.

Onboard new users by helping with account setup, training sessions, and job aids.

Document and escalate complex issues to system administrators or vendors as needed.

Perform regular audits of data to ensure consistency, accuracy, and completeness.

Monitor for data entry errors, missing fields, or misconfigured workflows and assist in resolving discrepancies.

Run and distribute standard reports to support lending, compliance, and executive reporting functions.

Identify opportunities to streamline lending workflows within the LOS and recommend process improvements.

Participate in the creation and maintenance of user manuals, process guides, and knowledge base articles.

Participate in testing and validation of new features, templates, or updates prior to system deployment.

Ensure the LOS supports compliance with applicable regulations (e.g., TILA, RESPA, ECOA, HMDA, TRID).Assist with system audits and data preparation for regulatory reporting or internal reviews.

Work closely with lending, compliance, IT, and vendor support teams to address system needs and coordinate project timelines.

Support change management initiatives by helping users adapt to system enhancements and changes in workflows.

Secondary Duties The Loan Origination Systems Support Analyst performs duties specific to the position and other functions as assigned.

Responsibilities Ensure compliance with all bank policies and procedures, as well as all applicable state and federal banking regulations.

Treat people with respect, keep commitments, inspire the trust of others, work ethically and with integrity, uphold the bank’s values, and accept responsibility for one’s own actions.

Demonstrate knowledge of and adherence to EEO policy, show respect and sensitivity for cultural differences, educate others on the value of diversity, promote a working environment free of harassment of any type, and value a diverse workforce.

Follow policies and procedures, complete tasks accurately and on time, support the bank’s goals and values, and benefit the bank through outside…