Help Desk Technician

Primary Tasks

Daily responsibilities focus on the operation of the student technology Help Desk at the assigned secondary school. This position is responsible for managing the complete student Chromebook lifecycle, including deployment, collection, diagnostics, repair, inventory management, loaner devices, and customer support. The Help Desk Technician works collaboratively as a member of the Technology Services team while training and supervising student workers to provide timely, high-quality technology support that minimizes disruption to student learning.

This position provides an excellent opportunity for individuals who enjoy combining technical problem-solving, customer service, and mentoring students in a collaborative educational environment.

Diagnose, troubleshoot, repair, test, and return student Chromebook devices while maintaining established service-level expectations. Manage student Chromebook deployment, collection, loaner devices, repair parts, and inventory within the assigned building. Maintain accurate work orders, repair documentation, and technology inventory records. Train, mentor, and supervise student workers while promoting professional workplace expectations and customer service. Communicate effectively with students, staff, parents, and fellow Technology Services team members regarding technology support and repair status.

Work independently while collaborating with the Lead Technology Systems Analyst and other Technology Services team members to resolve technical issues and support district technology initiatives. Maintain an organized, efficient, and professional Help Desk environment while continually improving workflows and customer service.

Associate's degree preferred, but not required. Technical certifications and/or relevant experience are preferred. Experience diagnosing and repairing Chromebook devices, maintaining technology inventory, and providing customer service is highly desirable. Excellent organizational, oral, and written communication skills with the ability to work independently and as part of the Technology Services team. Experience supervising, mentoring, or working with student employees is preferred. Requires working at computer workstations for extended periods of time and regularly lifting and carrying objects weighing up to twenty-five pounds and occasionally up to fifty pounds.

Must successfully pass a background check and drug test that are satisfactory to the Board of Education.

Nixa Public Schools provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Nixa Public Schools complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.