Customer and Product Support Specialist

Customer and Product Support Specialist

Do you enjoy helping others and thrive in a fast-paced, collaborative environment? Are you a proactive problem solver with a passion for delivering exceptional customer service? Then you might be the perfect fit for Haven Technologies, Inc. as the Customer and Product Support Specialist!

Our client, Haven Technologies, Inc., sits at the crossroads of emerging technology and personal safety products. Their brand ISOtunes integrates advanced electronics into hearing protection to enhance the experience of working in loud environments. They value collaboration, accountability, and continuous improvement -- and celebrate innovation and integrity in everything they do. As a growing company, they are looking for a Customer and Product Support Specialist to join the team!

At Haven Technologies, Inc., we’re united by a shared commitment to our customers and each other.

• 401K Program with company match for up to 4% of income
• Paid Time Off plus an average of 10 holidays per year
• Health/dental/vision insurance and more!
• Hybrid Schedule, 1 day from home each week
• Company-issued laptop, tools, and software
• Our office is dog friendly. We have regularly scheduled office outings and activities. Did we mention we have foosball table?

As Customer and Product Support Specialist at Haven Technologies, Inc., you’ll play a critical role in ensuring all customer interactions reflect the commitment to quality and care. More than just resolving issues, you’ll become the voice of the customer -- providing feedback internally to drive improvements across our products and services. Your insights will directly influence growth and innovation.

• Deliver exceptional support via phone, email, and online channels, ensuring timely, thorough, and friendly responses.
• Manage inbound calls on the customer support line, providing accurate product guidance and issue resolution.
• Track customer concerns, complaints, and product defects using internal systems; assist with product testing as needed.
• Provide technical and product support to end-users, retailers, and distribution partners.
• Process replacement orders and customer refunds in a timely and accurate manner.
• Collaborate with cross-functional teams to assist in implementing new customer service tools and technologies.
• Continually seek ways to streamline workflows and enhance the customer experience.
• Support other functions across Operations Team, as needed.

• Bachelor’s degree preferred, but not required.
• 1-2 years of experience in a customer facing role.
• Knowledge of ISOtunes product lines.
• Ability to quickly learn technical product details and explain them confidently to customers.
• Proactive problem solver -- comfortable working independently & as part of a team.
• Empathetic and solutions-oriented approach to customer service.
• Experience working with customer service platforms (Zendesk and Shopify are preferred).

Many of our clients utilize E-Verify as part of their employment process. E-Verify is an internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.