Field Service Controls Engineer

Field Service Controls Engineer

$40–$45/hr (based on experience)

60%+ Travel (U.S. & Canada)

We are seeking a Field Service Controls Engineer to support highly specialized automation and industrial equipment across North America. This role focuses on PLC/HMI troubleshooting, system support, installations, and commissioning at customer facilities within industries such as pharmaceutical manufacturing, radiopharma, and advanced therapy production environments. You will work directly with customers to diagnose issues, perform repairs, support system validations, and optimize equipment performance.

• Troubleshoot, repair, and maintain complex industrial automation equipment at customer sites
• Provide remote technical support (phone / online) when required
• Diagnose electrical, controls, and automation issues in the field
• Perform PLC/HMI troubleshooting and programming adjustments
• Support system installation, startup, and commissioning activities
• Participate in SAT, IQ/OQ, and PQ validation activities
• Document service activities and update internal service records

• Maintain strong relationships with customers during service visits
• Clearly communicate diagnostics, repairs, and system improvements
• Support customers with controls and automation questions
• Track spare parts, service activities, and maintenance documentation
• Assist with service upgrades, spare parts, and maintenance programs

• Technical diploma or equivalent experience in Electrical, Controls, or Automation Engineering
• Experience troubleshooting industrial automation systems
• Experience with Siemens or Rockwell PLC/HMI systems
• Ability to read electrical schematics and mechanical drawings
• Strong knowledge of electrical, pneumatic, hydraulic, and mechanical systems
• Experience troubleshooting industrial equipment or automation systems
• Strong communication and customer-facing skills
• Proficiency with Microsoft Office (Excel, Word, Outlook)
• Ability to travel 60%+ across North America

• Field service or automation support experience
• Experience supporting pharma, biotech, or regulated manufacturing environments
• Experience with equipment commissioning or installations
• Strong troubleshooting and root cause analysis skills

Frequent travel to customer facilities across the U.S. and Canada. Combination of field service work and remote technical support. Exposure to industrial equipment, automation systems, and production environments.