Data Services Analyst

At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges.

Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.

How You'll Make an Impact:

We are seeking a dynamic Data Import & Reporting Analyst to join our customer success team. This role bridges the gap between data services and business intelligence.

Your mission is two-fold: first, you will orchestrate smooth data migrations, helping new clients transition their historical data (reservations, guest profiles, inventory) from legacy systems to Cloudbeds. Second, you will act as a reporting strategist, coaching clients on how to leverage Cloudbeds’ reporting features to extract meaningful insights, track KPIs, and drive data-backed business decisions from day one.

Our Data Services Team:

We are a collaborative, remote-first team energised by solving complex data puzzles and transforming technical transitions into seamless, empowering experiences for hoteliers worldwide. We thrive on cross-functional teamwork, blending analytical precision with a passion for client education so that no property is left in the dark. If you love deep-diving into spreadsheets just as much as celebrating a client’s "aha!" moment when their data reporting clicks, these are your people.

What You Bring to the Team:

• Lead Data Migrations:
  Act as the primary technical advisor guiding new clients through the smooth transition of historical data (reservations, guest profiles, inventory) into Cloudbeds.
• Execute Data Manipulation:
  Extract, clean, map, and validate client data from CSV/Excel formats to ensure flawless system uploads.
• Drive Technical Troubleshooting:
  Proactively identify and resolve formatting discrepancies or system mismatches before clients go live.
• Empower Clients Through
  
  Coaching:
  
  Train properties on how to build, customize, and automate operational and financial reports within the Cloudbeds platform.
• Ensure Data Integrity:
  Guide clients through post-migration audits to validate accuracy across financial histories and occupancy metrics.
• Advise on Best Practices:
  Consult with property managers on key performance indicators (KPIs) to help optimize their daily operations from day one.

What Sets You Up for Success:

• Hospitality Tech Background:
  Direct experience working with Hotel Property Management Systems (e.g., Cloudbeds, Opera, Mews, Protel, or similar software).
• Client-Facing Expertise: A proven track record in onboarding, implementation, or Tier 2/3 technical support with a natural ability to teach and guide users.
• Advanced Spreadsheet Proficiency:
  Power-user skills in Excel and Google Sheets (VLOOKUPs, Pivot Tables, advanced formulas, and data cleaning).
• Analytical Mindset:
  Strong understanding of basic data management principles, data mapping, parsing, and root-cause error analysis.
• Meticulous Attention to Detail:
  Exceptional precision when handling sensitive historical, financial, and guest records.
• Remote-First Readiness:
  Highly tech-savvy with cloud-based workflows and equipped with a reliable, high-speed internet connection for video coaching sessions.
• Professional proficiency (verbal and written) in Spanish

Bonus Skills to Stand Out (Optional):

• BI & Analytics Familiarity:
  Prior experience working with business intelligence dashboards or advanced financial reporting structures.

• Overall 10 Best Places to Work | Hotel Tech Awards  (2025)
• Top 10 People’s Choice(2024)
• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Monthly Wellness Fridays - enjoy an extra long weekend every month
• Full Paid Parental Leave
• H…