Careers — Hosting Support at WPMU DEV

Who wants to work with a company that has created some of the world’s most popular Word Press plugins, launched a powerful hosting service, and is one of the oldest and most well-established Word Press companies around? You do?

We’re looking for incredible people to join our pretty awesome team. You’ll be self-motivated, a real go-getter, a coding connoisseur.

Whether you are a technical support engineer looking to advance or a Dev Ops engineer seeking something new and challenging, we want to hear from you!

Our team works in shifts, aiming to provide 24/7 coverage to our customers.

• Provide timely and professional support to customers through ticketing systems and community forums.
• Troubleshoot and resolve issues related to Word Press, web hosting, domains, DNS, SSL certificates, and email services.
• Perform in-depth investigations to identify root causes and deliver effective, long-term solutions.
• Manage website migrations, conduct malware investigations, and perform security-related cleanup tasks.
• Analyze server, application, and website logs to diagnose technical issues and optimize performance.
• Contribute to internal documentation, knowledge sharing initiatives, and continuous process improvements across the team.

• Proven experience troubleshooting Word Press websites, with a strong understanding of themes, plugins, and the Word Press ecosystem.
• Solid knowledge of PHP and MySQL, and familiarity with troubleshooting applications built with Node.js.
• Experience administering and supporting Linux-based environments, preferably Ubuntu.
• Comfortable working with the command line and diagnosing issues within NGINX-based hosting environments.
• Strong understanding of DNS, SSL certificates, email deliverability, and web hosting infrastructure.
• Excellent written communication skills in English, with the ability to explain technical concepts clearly and professionally.
• Strong analytical thinking and problem-solving skills, with a methodical approach to troubleshooting.
• Demonstrated ownership, accountability, and a proactive approach to resolving issues.
• Ability to work independently, manage priorities effectively, and thrive in a remote-first environment.

• Flexibility
• Very attractive working conditions for the right candidate
• 28 days paid leave per annum (up to 35 days)
• Opportunities for paid travel to attend Word Camps and other industry conferences
• Long service leave (3 months off paid) after you’ve been with us for a while
• Up to 2 months’ salary bonus based on company growth targets
• Technology budgets every three years; the longer you serve, the higher you deserve
• General expenses budget yearly; the longer you work, the more you get

• Position:
  Hosting Support at WPMU DEV
• Department /
  
  Location:
  
  Technical Support, Word Press Support – Remote
• Employment type:
  
  Full‑Time