Field Service - Senior Technician

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties may be assigned.

• Maintain effective customer support by providing service to all company machinery at a customer’s location under limited supervision at INDEX Corporation.
• Mentor and coach junior technicians in their technical capabilities.
• Stay proficient on all product lines.
• Stay abreast of company’s software tools.
• Provide remote technical support via phone, email and tele service.
• Diagnose and troubleshoot machinery malfunctions at customer site.
• Execute installs, repairs, inspections, sets up and tests on two machine product lines targeted by Regional Service Manager, with minimal guidance of senior and lead service technician.
• Dismantle defective components, equipment or parts and install, adjust and test new or repaired parts to Index standards.
• Maintain high proficiency on multiple product lines with minimal guidance and supervision.
• Clean and lubricate shafts, bearings gears and other parts of machinery.
• Install and create machine archives and repair electrical and electronic components of machinery and equipment such as transformers and wiring.
• Install and repair hydraulic, coolant or pneumatic systems that are associated with the machine.
• Return all remaining parts with the correct paperwork and correct packaging to the Company’s office.
• Submit all service paperwork and expenses weekly, and on time.
• Update IUS team with daily updates.
• Maintain a neatly organized, clean and safe work area.
• Adhere to all customer and INDEX-specified safety requirements.
• Maintain the highest level of professionalism and integrity while working on the customer site or in the office.

100% remote. Up to 80% domestic travel to client’s locations and 5% international travel for training or short projects.

Associate’s degree in Electronics, Hydraulics, or other mechanical-related field, or foreign equivalent. Will accept an equivalent from a two-year college or technical school. 5 years of previous experience in a manufacturing environment where field service skills were essential to the overall operations of the organization is required. In alternative, we will accept 6 years of previous experience in a manufacturing environment where field service skills were essential to the overall operations of the organization (without degree).

Will accept any suitable combination of education, training, and experience.

• Experience with service engineering, including installation, maintenance, and repair of machines
• Experience with interpretation of specialty documents, including safety rules, operating and maintenance instructions, and procedure manuals
• Experience with writing routine reports and correspondence
• Experience in customer service; experience with calculating discounts, interests, commissions, proportions, percentages, areas, circumferences, and volume
• Experience applying concepts of algebra and geometry
• Experience training junior technicians in their technical abilities
• Experience in a manufacturing environment where field service skills were essential to the overall operation of the organization