Chief Operating Officer

Description

We are seeking a strategic and execution-focused Chief Operating Officer (COO) to lead and oversee all operational aspects of Taylored Systems. The ideal candidate will possess deep industry expertise, a proven ability to translate vision into actionable and disciplined strategy, and the leadership acumen to drive accountability across teams. This role is pivotal in aligning operations with the company’s long-term goals and ensuring excellence in service delivery, client satisfaction, and revenue growth.

1) Chief day-to-day EOS Champion

2) Company Financial Performance

3) Primary teammate responsible for organizational Leadership, Management, Accountability

1) Path to achieving Best In Class Operational/Financial performance

2) Best-in-class NPS and CSAT

3) EBITDA growth and margin (top 25%)

4) Continued annual MRR growth of 15-20%

5) Employee Engagement

6) Gross Margin %

• You embody and align with our core values and appreciate the strength and stability that comes from working with a value-based company. You appreciate the power and efficiency of consistency in the “ways” we operate.
• You enjoy setting a standard that goes with being on a path towards being the best organization in our industry and then supporting the team that is driving towards that goal while exiting those that aren’t willing or able to improve themselves to meet that standard.
• You can think creatively and adapt to evolving situations. You have the foresight to prepare the organization to consistently lead through the evolving needs of both our industry and customers.
• You understand the need to collaborate with your team members and other departments, and that synergy comes from everyone rowing in the same direction.
• You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor.
• You enjoy taking initiative and teaching others how to take initiative within the EOS framework and that it is effectively communicated. You empathize and support your team meeting quarterly goals while being clear about meeting the organizational standard.
• You take what you do seriously, but you do not take yourself too seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.”
• You love the challenge of making strategic, organizational adjustments to an exponentially changing environment and are willing to take risks not to just withstand it, but to capitalize on it.

You will provide STRATEGIC OVERSITE to the position by:

• Collaborating with the CEO to refine and execute the company’s vision and strategic plan.
• Translating high-level vision into operational strategies and measurable objectives.
• Leading cross-functional initiatives to drive growth, scalability, and profitability.

You will utilize your OPERATIONAL SKILLS to efficiently:

• Oversee daily operations across all departments, ensuring efficiency and alignment with strategic goals.
• Implement and monitor KPIs to track performance and drive continuous improvement.
• Ensure compliance with industry standards, regulations, and best practices.

You will use your PEOPLE MANAGEMENT SKILLS to inspire and coach your team:

• Directly manage the Leadership Team including the Director of Sales, Director of Low Voltage, Director of Technologies Services, Financial Controller, and Human Resource Generalist.
• Foster a culture of accountability, collaboration, and high performance.
• Mentor and develop leadership talent across the organization.

You will use your CLIENT & SERVICE…