Head of Administration

Role Purpose

The Head – Administration will be the strategic and operational leader responsible for driving a world-class workplace experience across the Noida Corporate Office and Noida Manufacturing Plant.

This role goes beyond traditional administration and facilities management — it is about creating an employee-centric, safe, efficient, compliant, and engaging work environment that enables productivity, collaboration, and organizational culture.

The incumbent will act as a culture carrier and experience architect, ensuring that infrastructure, services, and support functions directly contribute to employee engagement, business continuity, operational excellence, and leadership brand.

Key Leadership Accountabilities

1. Strategic Leadership & Governance

- Act as the Department Head for Administration, defining the vision, operating model, policies, and service standards for all Admin functions.
- Partner with India Leadership, HR, IT, EHS, Security and Finance to align workplace strategy with business and people priorities.
- Establish strong governance frameworks, SOPs, SLAs and compliance mechanisms across corporate and plant operations.
- Drive continuous improvement initiatives aligned with best-in-class MNC workplace standards.

2. Employee Experience & Workplace Culture

- Own the end-to-end employee workplace experience across offices and plant — from entry to exit.
- Design and implement initiatives focused on:
- Employee comfort, engagement and wellbeing
- Collaboration spaces and modern workplace design
- Hospitality mindset in internal services
- Act as a champion of “Employee First” philosophy in all administrative services.
- Regularly capture employee feedback (surveys, focus groups) and translate insights into improvement actions.

3. Corporate Office & Plant Administration

- Overall responsibility for:
- Facilities & infrastructure management
- Front office, transport, cafeteria, housekeeping
- Travel, accommodation and vendor services
- Security and access management
- Office space planning and utilization
- Ensure seamless integration of corporate and plant admin operations while respecting unique operational needs of manufacturing.

4. Facilities, Infrastructure & Asset Management

- Lead end-to-end management of:
- Buildings, utilities, AMC contracts
- Space planning, layout optimization
- Asset lifecycle management
- Workplace digitization (smart office initiatives)
- Drive cost optimization without compromising employee experience and service quality.

5. Safety, Compliance & Risk Management

- Ensure compliance with:
- Statutory, regulatory and audit requirements
- Fire safety, EHS, labor compliances
- ISO / internal audit standards (if applicable)
- Lead crisis management, business continuity planning and emergency response protocols.

6. Vendor & Financial Management

- Own all major Admin budgets and Cap Ex / OpEx.
- Manage strategic vendors and partners with strong governance:
- SLAs, KPIs, cost control, performance reviews
- Drive commercial excellence, contract negotiations and service quality.

7. Team Leadership & Capability Building

- Lead and mentor a multi-site admin team across corporate and plant.
- Build a high-performance, service-oriented culture.
- Develop future leaders within Admin function.
- Embed accountability, ownership and continuous learning.
- Leadership Style & Behavioral Expectations

The ideal Head – Administration will demonstrate:

- Servant Leadership mindset – leads through influence, not authority.
- High ownership & accountability – treats workplace as a product.
- Strong stakeholder orientation – trusted partner for business leaders.
- Employee empathy & emotional intelligence – deeply understands employee needs.
- Operational excellence with strategic thinking.
- Data-driven and process-oriented approach.
- Crisis-resilient and calm decision maker.

Key Competencies

Core Competencies

- Strategic Facilities & Workplace Management
- Employee Experience Design
- Stakeholder & Vendor Management
- Budgeting & Financial Acumen
- Governance & Compliance
- Crisis & Risk Management

Leadership Competencies

- Influencing without authority
- People development & coaching
- Change management
- Cross-functional collaboration
- Communication & executive presence

Experience & Qualification

Experience:

- 15–20+ years of progressive experience in Administration / Facilities / Workplace Management.
- At least 5–8 years in a senior leadership / department head role.
- Prior experience in MNC / large corporate environments.
- Strong exposure to both corporate office and manufacturing plant administration is highly preferred.

Education:

- Graduate / Postgraduate in Business Administration, Operations, Facilities Management or related field.
- Certifications in Facilities / EHS / Project Management are a plus.