Floor Manager

Job Title      :
Floor Manager
Reporting To  :
Branch Manager / Manager's

Objective Summary :
To ensure the proper functioning of the showroom. To monitor the sales, inventory, employees and all other related infrastructures within the showroom.

Principal Duties and Responsibilities :

• Ensure that all customers are handled properly by the retail staff.

• In cases where customers cannot be handled by the retail sales assistants, Floor in charges to handle them.

• To ensure that the procedures, process and systems adopted by the management are being followed by staffs.

• To Suggest, Plan and implement in-shop display, layout and customer walk-ins so as to maximize sales, customer satisfaction, appearance and image of store for customers.

• To assess and Manage selling and customer service activities and staff competence in these areas, so as to optimize and sustain sales performance, profitability and customer satisfaction.

• To manage upkeep and ensure proper working condition of all infrastructures, equipment, fixtures and stock in showroom premises.

• To review employee performance and to suggest actions to be taken regarding a particular employee.

• To conduct daily briefings on the activities to be conducted with the staff.

• To attend the monthly meetings held at corporate office or to attend meetings as and when required by the top management in corporate office.

• To approve the leaves of the sales staff after it has been reviewed by the section in charge

• To maintain the movement register.

• To provide daily report to manager and top management.

• Controlling section supervisor's & section heads.

• Follow-up of due compliance with shop rules and regulations,

• Ensuring proper attendance of customers by section staff & front office staff (floor coordinators)

• Inducing new methods for improving service and customer satisfaction.

• Ensuring the floor supervisors do proper follow up of customer feedback and reporting the necessary changes on account the same.

• Close monitoring of items passing during the beginning and end of the day.

• Arrangement of necessary number of staffs for smooth functioning of item passing.

• Reporting to the HR department the requirement of staff at respective sections.

• He/she shall ensure that the staffs under his/her team adhere to the HR policy regarding uniforms and timings.

• To ensure a proper shopping experience within the showroom.

Contact: