Revenue Manager

Key Responsibilities of the Revenue Manager:
Supports the smooth running of the revenue management department, where all aspects of the hotels reservations and meeting & events enquiries are managed and handled
Works proactively to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution
Develops and implements strategies where key revenue management metrics are identified, communicated and delivered
Effectively manages the life cycle of the team within the department, fostering a culture of growth, development and performance
Responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
Builds and maintains effective working relationships with all key stakeholders
Reviews and scrutinizes the business performance, providing recommendations that will drive financial performance
Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
Requirements of the Revenue Manager:
Proven experience in revenue management with excellent problem-solving capabilities
Excellent managerial skills with a hands-on approach and lead-by-example work style commitment to exceptional guest service with a passion for the hospitality industry
Ability to find creative solutions, offering advice and recommendations
Personal integrity, with the ability to work in an environment that demands excellence, time and energy
Experienced in using IT systems on various platforms
Strong communication skills