Team Lead- Billing

Position: Team Lead- Billing/Payments
Team Leader (RCM)  will be responsible for Complete comprehension of the revenue cycle. Audits daily and provides feedback to teammates. Works with senior teammates to propose process improvements to ensure work transitions should be error-free and can apply knowledge across other clients.

Reports to  :
Assistant Manager / Manager/ Sr. Manager

Duties/Responsibilities

Manage the team of Billers/ Payment Poster for assigned client(s) to successfully achieve financial and productivity goals
Track and communicate key metric measures
Meet tight deadlines
Oversee the daily operations of the billing team and take overall responsibility for the successful transmission of claims to all payors in compliance with payor guidelines for specific clients
Provide daily management and support to the team to ensure they are working effectively and correctly completing assigned tasks
Regularly conduct audits of team members and provide individual feedback monthly (minimum); identify needs for and provide training to address any competency and quality gaps in performance
Provide oversight and ownership for client and team and develop a plan for maintaining proper coverage on all accounts
Troubleshoot problematic accounts, identify trends, and root causes, and lead internal and interdepartmental initiatives to resolve issues
Demonstrate a high level of commitment to customer service in responding to the needs of internal and external parties or departments
Other responsibilities as assigned
Weekly Production
EOD Tracker
Balancing Tracker (Payment only)
Refresher/feedback sessions