Senior Vice President​/VP - Insurance Operations; Policy Services & Underwriting

Position: Senior Vice President/VP - Insurance Operations (Policy Services & Underwriting)
A Reputed Insurtech MNC is hiring for Senior Vice President/Vice President Insurance Operations ( Policy Services & Underwriting ).

Location:

Gurgaon / Noida, India (Hybrid 4 days at Office)
Department:
Insurance Operations – US/UK

Role Overview :

The Vice President – Insurance Operations is a senior leadership role accountable for defining and executing the operational strategy for US/UK market policy services and underwriting operations. The role ensures scalable, high-quality delivery, strong client governance, regulatory compliance, and continuous operational transformation. You will partner closely with global clients, business leaders, and cross-functional teams to drive growth, efficiency, and risk-controlled outcomes at scale.

Key Responsibilities:

· Strategic Operations Leadership

· Provide strategic leadership and overall accountability for US/UK market insurance operations.

· Translate business and client strategy into a multi-year operational roadmap aligned with growth objectives.

· Act as the senior escalation point for complex operational, regulatory, and client issues.
End-to-End Policy Lifecycle Governance

· Own governance across the full policy lifecycle including underwriting support, binding, post-bind activities, accounting & settlement, claims support, renewals, administration, and reporting.

· Ensure adherence to US/UK Market practices, contractual obligations, and regulatory standards.

· Oversee policy issuance, endorsements, bordereaux, invoicing, and rule-based decision-making.
Client Delivery & Performance Management

· Own SLAs, KPIs, productivity, turnaround time, quality, and accuracy metrics across engagements.

· Lead client governance forums, performance reviews, and continuous improvement initiatives.

· Identify opportunities for scope expansion, value creation, and operational efficiency.
Transformation, Technology & Analytics

· Drive process standardization, digitization, and automation leveraging PAS systems and data platforms.

· Partner with Technology and Analytics teams to implement scalable operating models.

· Strengthen management information, reporting, and data-driven decision-making.
Risk, Controls & Compliance

· Ensure strong operational controls, audit readiness, and compliance across all engagements.

· Proactively identify and mitigate operational and regulatory risks.
People Leadership & Global Collaboration

· Build and mentor senior managers and leaders; develop succession and leadership pipelines.

· Foster a high-performance, client-centric culture aligned with Xceedance values.

· Collaborate with global stakeholders across Delivery, Technology, Analytics, Finance, and HR.

Qualifications &

Experience:

·

Education:

Bachelor’s degree required;
Postgraduate degree (MBA) or  insurance certifications  preferred.

· 15 years of total experience along with an expertise in  P&C   insurance  markets with significant leadership exposure.

· Deep expertise in  Insurance operating models, policy administration systems, and data workflows .

· Proven experience managing large,  multi-client insurance operations  and senior client stakeholders.

· Strong analytical,  decision-making, stakeholder management, and people leadership  capabilities.