Supervisor of Registration

Supervisor of Registration

Position Title:

Supervisor of Registration

Department:
Patient Financial Services

Reports To:

Revenue Cycle Director

Purpose of Position:

Provide supervision to Registration staff and provide leadership and guidance to the team to improve the accuracy, integrity and quality ensure minimal variation in cash posting pracites. Ensures all admitting, transfer, registration and discharge functions when patients are admitted or registered to NSHC are properly completed per approved procedures. Train new employees as required.

Uphold the organization's vision, mission, and corporate values. Demonstrate understanding of and compliance with organization's policies, procedures, code of conduct and work rules.

Essential Functions:

• Provide supervision to registration staff and provide leadership and guidance to the team to improve the accuracy, integrity and quality and train new employees as required.
• Ensures patient records are complete and correct in all patient information electronic databases, using standardized, quality and production focused processes while delivering excellent customer service.
• Admits, transfers, registers, and discharges hospital and clinic patients ensuring complete and accurate patient records. Performs registrations for the hospital and clinic patients ensuring complete and accurate patient records.
• Communicates with patients, insurance carriers, third party payers, and federal, state and tribal agencies to assure patients financial health care needs and obligations are met, reinstate, verify, and, or update records and billing system information and according to prevailing customer service standards. Registers and completes new and existing patient records.
• Counsels patients, families regarding their financial assistance status and refers patients to other resources if the requirements have not been met.
• Verifies and, or seeks assistance of fellow team members, areas (Scheduling, Contract Health Services, Insurance Verifications, Eligibility and Financial Counseling) to complete the necessary data processing procedures in the electronic databases and the necessary forms, paperwork to assure hospital, clinic compliance in addition to any federal, state, county, city, tribal or third party payer requirements.
• Enters, corrects admitting, registration data including, but not limited to: demographics, guarantor, community, blood quantum information, insurance, third party payer, provider, initial and, or final diagnosis, unit, department information, bed assignment and any pertinent information into the electronic databases in a timely and accurate manner.
• Communicates with admitting inpatient units, case management, utilization management, emergency and urgent care area in verifying patient occupancy to ensure electronic databases are accurate and consistent with each other.
• Provides point of contact for information regarding patient status and location when applicable and within privacy guidelines. Attends meetings or training sessions, as appropriate in order to perform these functions and maintain abreast of new and upcoming changes.
• Performs other duties as assigned.

Personal Traits:

All Norton Sound Health Corporation employees are expected to consistently demonstrate the organization's values: integrity, cultural sensitivity and respect for traditional values, continual learning and improving, compassion, teamwork and pride. Employees are expected to demonstrate integrity, professionalism, accountability, cooperation with and consideration of others.

Required Knowledge:

All Norton Sound Health Corporation employees are expected to have general knowledge of typical office technologies such as computers, printers, copiers, fax machines, and typical office software.

Job Specific knowledge is listed below:

• Knowledge of customer service concepts and practice.
• Knowledge of multi-line telephone systems operations.
• Knowledge of privacy laws and regulations.
• Knowledge of basic medical terminology and clinic systems.

Required

Skills and Abilities:

All Norton Sound Health Corporation employees are expected to have a broad range of skills and abilities centered around a strong patient focus, efficient performance, and teamwork. All employees should have patient/customer service skills, interpersonal skills and good communication skills. All employees should have the ability to manage their time and organize their work to ensure efficient performance. In addition, all employees should have the ability to follow policy, procedure and instructions, actively communicate with their supervisors to ensure understanding and manage their work accordingly.

Finally, all employees should have the ability to understand and manage patient/customer confidentiality.

Job specific skills and abilities are listed below:

• Skill in typing a minimum of 30 wpm.
• Skill in operating a personal computer utilizing a variety of software applications.
• Skill in oral and written communication.
• Skill in operating office equipment such as…