Senior Customer Service Representative

Sr Customer Service Representative

Provide exceptional customer experiences and serve as the primary contact for strategic accounts.

• Be the primary contact for your customer’s account, transactional, and procedural queries.
• Provide the highest level of customer service and professionalism as a representative of Saxco within our strategic accounts.
• Partner with strategic accounts and account managers to provide exceptional service and timely information on all customer queries.
• Resolve customer requests that you are accountable for and interface with other parts of the organization, as needed.
• Maintain a high level of professionalism with clients and work to establish a positive rapport with internal and external stakeholders.
• Maintain up-to-date knowledge on Saxco products, services, policies, and procedures to provide accurate and complete information to both internal and external customers.
• Independently make decisions on behalf of the customer with impact on our business, and communicate those decisions effectively.
• Be the liaison between sales and Saxco in all matters pertaining to your customer accounts.
• Actively participate in building a supportive team environment that fosters positivity and engagement.

• Post‑secondary education preferred.
• A passion for delivering great customer service and a willingness to contribute to team success.
• Significant experience and knowledge in Saxco systems, products and internal processes, and ability to make decisions in the best interest of the Company independently.
• 3 to 5 years’ experience in a customer success role within a fast‑paced distribution environment, preferably in the agricultural, food service or packaging industries.
• Liaison between customer and Saxco in development of forecasts and strategic vision for inventory recommendations and just‑in‑time deliveries.
• Execute terms of contracts and communicate internal contractual requirements for your accounts.
• Proficiency in written and verbal English.
• Excellent communication skills, listening and written skills with a genuine desire to serve the customer.
• Ability to accurately maintain orders and delivery schedules.
• Self‑starter who leverages opportunities to improve skills and capabilities to build a personal brand.
• Comfortable navigating between different computer applications and multi‑tasking while engaging customers in conversation.
• Problem‑solving skills and ability to work well under pressure.
• Willingness to contribute to continuous improvement teams and provide input to Saxco processes and customer needs.

$27 – $33 hourly wage