Workers' Compensation Coordinator

As the Workers’ Compensation Coordinator, you are responsible for the day-to-day management of workers’ compensation claims for all company-owned restaurants. In this role, you will coordinate injury reporting, communicate with internal and external partners, and ensure claims are handled accurately, timely, and in compliance with applicable requirements. You will also support Associates throughout the claims process and help facilitate safe and timely return-to-work plans.

The Workers’ Compensation Coordinator is a Support Team role based out of our Corporate Office in Norcross, GA in the metro Atlanta area. Our Corporate Office Support Team consists of 300+ Associates who are committed to supporting our Operations Team as they proudly serve and create memorable experiences for our customers. Housing over 40 departments and many fields of industry, we take pride in offering a wide variety of opportunities at every stage of your career.

If you are just looking for a job “right now”, Waffle House probably isn’t the right fit for you. If you are a career-minded person who values hard work, is passionate about putting people first, and wants to build a meaningful career alongside like-minded people, this is the place for you!

What We Offer:

• Health & Wellness Package including medical, dental, vision and life benefits, and health-related activities
• Employee Assistance Program free to all Associates and their household members
• Paid time off up to 4 weeks and six paid holidays
• A strong, unique culture built upon putting people first, showing up and servant leadership
• Unlimited learning and development opportunities
• Internal referral program
• Community involvement and volunteer opportunities
• Team building activities department and company-wide

What you ll do:

• Manage workers’ compensation claims from initial injury report through resolution
• Process first reports of injury by coordinating with Associates, management, and medical providers
• Communicate regularly with third-party administrators, medical providers, attorneys, case managers, and internal teams to coordinate care and resolve claim issues
• Determine claim eligibility by reviewing information, investigations, or available footage when needed
• Calculate weekly wage replacement benefits and prepare wage statements for injured Associates
• Maintain accurate and organized claims documentation, including scanning and archiving records

What we re looking for:

• Strong communication skills, both written and verbal
• Excellent organizational and problem-solving abilities
• Ability to multitask efficiently in a fast-paced environment
• Comfort handling confidential information and sensitive or traumatic situations
• Team-oriented mindset with strong interpersonal skills, both written and verbal

Experience/

Educational Requirements:

• High School Diploma or GED required
• Strong basic math skills
• Proficiency with Microsoft Word and Excel

Who Are We?

In 1955, two Georgia neighbors opened up a restaurant that would change the world. That first restaurant led to the Waffle House brand you see today. As the business expanded throughout Georgia and the Southeast, the “Yellow Sign” soon became a familiar landmark, signifying America’s Place to Eat and America’s Place to Work. Today, the Waffle House system has more than 1,900 locations in 25 states, reaching as far north as Pennsylvania and as far west as Arizona.

All open 24-hours a day, seven days a week, 365 days a year. Our workforce can be broken into two categories – Operations (Restaurant Associates and Managers) and Support Team (Corporate Office Associates, Field Recruiters, and Maintenance Technicians).

We are a strong, growing company dedicated to our Customers and Associates. We would love to have you on our team! To learn more about the Waffle House culture and our great community of employees and customers, please visit !

WAFFLE HOUSE IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER