File Coordinator

Primary Roles and Responsibilities

• Job File Coordination:
  • Monitor job file status
  • Monitor and ensure client requirements are followed
• Job File Documentation:
  • Review and validate initial field documentation
  • Create preliminary estimate
  • Perform daily job file coordination
  • Perform job file backup
• Job File Communication and Reporting:
  • Maintain internal communications
  • Maintain external communications
  • Prepare job file reports
  • Complete and review job file documentation for final upload and the audit process
  • Perform job close‑out

• A minimum two years of business experience
• Working knowledge of current business software technologies
• Superb customer service, administrative and verbal and written communication skills
• Experience in the commercial cleaning and restoration or insurance industry is desired
• Experience in writing estimates and the job file process
• Ability to successfully complete a background check subject to applicable law

• High school diploma/GED
• Associates/bachelor’s degree preferred

This is a largely sedentary role in an office environment. Some filing is required, requiring the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

This is a full‑time position working 8:00 a.m.–5:00 p.m., Monday through Friday. This position may require longer hours and some flexibility in hours may be needed dependent upon the business needs.

• 40 hours/week, flexible to work overtime when required

Competitive pay based on experience.

Servpro of Norcross & Duluth is an EOE M/F/D/V employer.

Each SERVPRO Franchise is Independently Owned and Operated.