Office Administrator & Information Specialist

Office Administrator & Information Specialist Defining Tomorrow with Information Today™ ISB Global Services – Defining Tomorrow With Information  Today!

ISB Global Services (ISB) is a trusted provider of background checks, driver qualification systems, supply chain security programs, insurance technology (insurtech), insurance-related documentation, and investigative services for organizations of all sizes.

We are currentlyseekinga highly organized and detail-oriented
Office Administrator & Information Specialist
to join our team.

The Office Administrator & Information Specialist plays a dual role in supporting both administrative operations and information processing functions. This individual ensures the efficient day-to-day functioning of the office whilemaintainingaccuracy, quality, and timeliness in handling client documentation and reporting.

• Manage daily office operations, ensuring a well-organized and efficient work environment
• Coordinate incoming and outgoing communications, including phone calls, emails, and mail
• Maintain office supplies, equipment, and vendor relationships
• Schedule meetings, training sessions, and internal events
• Support leadership with administrative tasks, reporting, and coordination
• Assist with onboardinglogisticsand general employee support as needed

• Process insurance-related documents and claims accurately and efficiently
• Ensure the accuracy and quality of reports delivered to clients
• Maintain detailed records and ensure proper data management practices
• Handle both physical and electronic documentation in a timely manner
• Provide professional and responsive customer service to clients and vendors
• Support inbound inquiries and resolve issues witha high levelof professionalism

• Meet performance goals and deadlines set by leadership
• Participate in training sessions, meetings, and continuous improvement initiatives
• Collaborate cross-functionally with internal teams to support operations

• High school diploma or post-secondary education (certificate or diploma preferred)
• 2+ years of experience in an administrative, office support, or customer service role
• Experience in a fast-paced, detail-oriented environment
• Strong organizational and time management skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (especially Outlook, Word, and Excel)
• Ability to multitask, prioritize, and problem-solve independently
• Professional, proactive, and customer-focused mindset

• Experience in insurance, administrative operations, or document processing
• Background in call center or high-volume customer service environments
• Bilingual (English/French) is considered an asset

• Paid Vacation
• Employee Assistance Program
• Competitive Pay
• Learning and Development Opportunity
• Growth Potential

• Full Time, Hybrid
• Permanent
• Existing Vacancy

At ISB Global Services, we are dedicated to a fair, inclusive, and transparent hiring experience. As an Equal Opportunity and Inclusive Employer, we ensure equitable practices at every stage.