Customer Relations Representative Customer Relations Representative Enviri In-person · Norcross

Overview

We believe in doing what is right - for our customers, our people, our communities and the environment. Our Clean Earth division provides essential processing, treatment, disposal and recycling solutions for a wide range of complex, highly recurring waste streams such as hazardous and non-hazardous waste, contaminated soil and dredged materials.

• Communicate daily requests from technicians, compliance, or sales regarding modifications or issues with the waste disposal needs of clients.
• Follow up on store service or client complaints, requests for additional pickups, client inquiries, and/ or adding other features to a client account.
• Assist in coordinating with stakeholders involved in handling any disruption or changes of service due to unexpected situations and gaining approval for changes.
• Document and maintain client issues and logistical changes daily in client portals in addition to billing tasks for larger clients.
• Pro-actively handles multiple client accounts and ensures a high level of satisfaction to assigned clients by meeting the expectations of the client per their service agreement.
• Develop a positive client relationship and take opportunities to upsell new account features as needed.
• Attend face to face meetings with client as scheduled.
• Manage all aspects of client projects in multiple databases including maintaining and reviewing client records for completeness and accuracy.
• Provide clients with ad-hoc reporting which includes but not limited to, shipping/tracking reports, detail manifests, on-time delivery and pick-up reporting, and waste accumulation analysis.
• Provide internal reports on the progress of a client to all appropriate team members.
• Confirm waste disposal processes that are prepared meets internal and governing agency requirements and maintains a high level of quality.
• Perform other reasonably related tasks as assigned by management.