Customer Service Agent Job Norcross area,Georgia USA,Customer Service/HelpDesk

We are looking for a Customer Service Agent to answer incoming service calls and online orders.

Responsibilities:

Answers inquiries via telephone regarding product availability and pricing
Processes order requests using company systems; reviews and confirms online orders as needed and process returns and exchange requests
Places outbound calls to customers to update order status, verify account information and update business and contact information as needed
Answers product information requests and resolve product support problems as these arise
Handles customer issues and concerns proactively and promptly, advocating for the customer while adhering to the policies and balancing the needs of the company
Listens for customer needs and overcome obstacles or hurdles to securing (more) business from the customer
As appropriate, highlight Empire's advantages versus competitors, such as high part availability, easy ordering (online/phone/fax), frequent deliveries, and streamlined returns
Fully document all interactions with the customer

Qualifications/Skills:

Bilingual Strongly Preferred
Great attitude and personality
Exceptional communication skills, including carefully listening to, understanding, and following up on customer requests
Ability to handle customer issues with precision, professionalism, and courtesy
Ability to build rapport and credibility with customer
Enthusiasm, patience, and a positive attitude
High school diploma or equivalent is a plus
Be at least 18 years old

What We Offer:

Health, Dental & Vision Insurance
Health Savings Account (HSA) with Employer Contribution
Optional Life Insurance, Long & Short-Term Disability, Critical Illness, Accident and Hospital Insurance
401K Retirement Plan with Employer Match
Paid Training
Paid Time Off
Paid Sick Days
Paid Holidays, Including 1 Floating Holiday (Your Birthday)
Weekly Pay
M-F work week;
No weekends

Employee Perks:

Casual Dress Code
Teamwork Environment
Free Company Apparel
Employee Recognition

Empire Auto Parts, LLC is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.

* Empire Auto Parts participates in E-verify. Link:

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.


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