Order Management Representative

Order Management Representative

Stratix Corporation is the trusted advisor for many industry-leading global enterprises, offering a comprehensive managed services portfolio to help companies operationalize and realize the full value of their mobile investments. Our passion is partnering with businesses to operationalize their mobile investments with high-value services that drive competitive differentiation.

The Order Management Rep supports both internal and external customers through processing, implementation, and execution, including receiving and entering customer orders, ordering products to meet delivery requirements, and providing post-sales support.

• Manages the order entry process for hardware, software and services, including receiving, validating accuracy, entering/booking customer orders into the ERP system, and order change management within required service levels.
• Enters and submits Stratix purchase orders to vendors for hardware, software, and services.
• Manages costed and customer-owned inventories by timing equipment receipt, staging, shipping, and storage to meet Stratix and customer requirements.
• Manages “Price Exception” or “Cases,” including applying special pricing to customer orders and proactively notifying pricing renewals before they expire.
• Responds to customer and internal inquiries pertaining to orders, inventory, tracking, pricing, or any other Order Management related questions.
• Manages Return Orders or DOA (dead on arrival) Returns process, including return of product from customer to Stratix, return to a partner, replacement products being shipped, and credits or billings needed with the transaction.
• Manages order backlog, ensuring orders are updated and accurate.
• Manages order entry for Drop Ships, including orders entered on time and accurately, purchase orders to vendors, and receiving and invoicing of product through the ERP system.
• Participates in internal and customer meetings pertaining to Order Management.
• Communicates order changes or order-related questions or issues to customers and internal teams.
• Fosters a culture of continuous improvement within the Order Management team by seeking improvement opportunities and developing and implementing solutions.
• Creates and fosters positive customer relationships through daily/weekly interaction, proactive communication, and excellent service.

• 2 years of experience in a direct customer contact position with high-profile, high-volume accounts.
• Oracle system proficiency in a customer support environment, including the ability to navigate purchase orders and order tracking system components.
• Accurate data entry skills in Oracle/Net Suite.
• Working knowledge of Microsoft Office tools, including intermediate Excel skills.
• Ability to plan, monitor and manage multiple concurrent tasks to meet agreed deliverables and deadlines.
• Clear and concise verbal and written communication skills.
• Ability to prioritize work, meet deadlines, and act with a sense of urgency.
• Demonstrated problem-solving and decision-making skills with sound judgment.
• Able to interact effectively within a team environment.
• Well-developed conflict management skills.
• Demonstrated strong organizational skills.
• Ability to be self-directed and contribute to a high-performing work team while being team and goal oriented.
• Ability to build relationships with internal and external customers.