Customer Service Specialist

Customer Service Specialist

The primary focus of this position is to act as a representative of our company to provide top quality service to our customers which may be measured through defined numerical goals/targets. Duties in this position are usually repetitive, requiring limited analysis and use of individual judgment. Specific duties for this position include answering inbound and outbound calls and following through on customer inquiries.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/

Experience:

High School education or equivalent preferred. At least 1 year of previous related experience and/or training required.

Certificates and Licenses:
None required.

Communication

Skills:

Telephone/Email Etiquette, Active Listening, Familiarity with electronic communication methods such as email, instant messaging and chat services.

Language Ability:
Ability to read and comprehend simple instructions, short correspondence, and memos.