Field Service Technician; International Focus - Latin America

Position: Field Service Technician (International Focus - Latin America)
Field Service Technician (International Focus - Latin America)
Location: Norcross, GA (On-site)
Travel: Approximately 50% (domestic and international)
Fluency in Spanish is required

About the Opportunity

Join a growing, innovative bio-industrial manufacturer focused on solutions for the global pulp and paper industry. This organization partners with leading mills worldwide to replace or enhance traditional chemical processes-delivering improved performance, cost savings, and environmental benefits.

This is a hands-on, field-based role supporting customer trials, product implementation, and ongoing technical service, with strong exposure to international business-particularly across Latin America.

What You'll Do

• Support the design, execution, and optimization of customer trials and ongoing product applications
• Conduct wet stock and paper sheet testing at mill sites
• Gather and analyze mill data to support product development and performance improvements
• Troubleshoot technical issues and provide actionable, on-site solutions
• Collaborate cross-functionally with sales, product management, and operations teams
• Deliver high-quality technical service and act as a trusted advisor to mill personnel
• Contribute to continuous improvement of products and application processes
• Maintain strong customer relationships and ensure high satisfaction levels

What You Bring

• Bachelor's degree in Chemistry, Biology, Engineering, Pulp & Paper Science, or a related technical field
• Experience working independently in client-facing environments, ideally performing lab or field-based testing
• Ability and willingness to travel domestically and internationally (~50%)
• Fluency in both Spanish and English (required)
• Valid driver's license and ability to pass pre-employment screenings

Key Skills & Expertise

Technical & Analytical

• Strong chemistry and laboratory skillset
• Experience with fluid handling systems preferred
• Ability to operate lab instruments and interpret results
• Data analysis skills, including working with process and performance data

Systems & Tools

• Proficiency in Microsoft Office (Excel, PowerPoint, Word)
• Ability to manage and analyze datasets effectively

Communication & Influence

• Strong interpersonal and client-facing communication skills
• Ability to explain technical concepts to both technical and production teams
• Effective problem-solving and consultative approach
• Highly organized with strong time management skills
• Ability to work both independently and collaboratively

Why Join

• Competitive base salary with performance-based bonus potential
• Comprehensive benefits: medical, dental, disability, life insurance, and HSA support
• Retirement plan (SIMPLE IRA) with company match
• Ongoing professional development (formal and informal)
• Exposure to international markets and cutting-edge, sustainable technologies
• Collaborative, entrepreneurial team environment

Additional Details

• Based out of Norcross, GA with frequent travel to customer sites
• Opportunity to play a key role in expanding international business, particularly in Latin America

If you're a technically strong, self-driven professional who enjoys working in the field and solving real-world industrial challenges, this role offers a unique blend of hands-on application, customer engagement, and global exposure.