Instrument Engineer - Medical Device​/Diagnostics

Introduction

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors.

Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

Job Summary

A successful candidate builds and maintains relationships with internal customers while performing thorough repairs, preventative maintenance, and product enhancement activities on highly complex Werfen instrumentation and systems. Responsible to meet Service Delivery Key Performance Indicators while maintaining costs. This position will focus on our Norcross Technology Center Campus. These instruments are used onsite for customer training, production, product investigation lab and technical training labs.

Candidates with previous experience with Electro-Mechanical troubleshooting and repair of complex medical device and/or laboratory diagnostic instruments will be strongly considered. Other professions of interest would be candidate from a hospital or reference lab (MLT, MT, Etc.) that have experience with the preventative maintenance, troubleshooting of diagnostic instruments. We will also strongly consider candidates with military (BMET, TMDE, PMEL, Etc.) experience working on complex systems.

Key Accountabilities

• Repair and refurbishment of instruments and parts to meet Sales forecast demands and service replacement parts needs
• Performs installation, servicing and maintenance relative to in-house instruments used in training, production and product investigation labs
• Inspect and process returned parts and instruments from Field Service and customers into inventory control
• Evaluate and prepare Demo and Clinical Trail instruments prior to use at external sites
• Repair customer owned Manual capture Workstation Equipment
• Keep and maintain accurate records of duties performed using appropriate documentation for all repairs, maintenance, RMAs, parts shipments, etc.
• Coordinate and assist with shipment of parts from the main office to OEMs and vice versa
• Operate stand-up and sit-down forklifts to move instruments and other service related materials to and from storage crates and locations within the company
• Performs other duties and responsibilities as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Networking/Key Relationships

• Ad-hoc troubleshooting assistance with field service staff and attend meetings with field service when needed
• Communication with department owners of instrumentation and equipment and provide updated turnaround of repaired equipment
• Interacts cooperatively with co-workers and receives direction well from managers
• Displays ability to be an effective team member
• Communicate with internal departments and external vendors in regards to departmental projects and resource needs. Able to discuss status of projects and needs and appropriate turnaround time.

Minimum Knowledge & Experience for the position:

Education:

Bachelor's degree (BS/BA) from a four-year college or…