Coordinator , Regional Operations Support

Coordinator I, Regional Operations Support

The Regional Operations Support Coordinator is responsible for managing the customer experience for an assigned regional rep base, as well as the corresponding sales backlog for that group. This individual provides customer correspondences in an efficient and professional manner, providing first contact resolution and create loyal and satisfied customers through consistent superior service.

• Act as the primary point of contact for assigned regional sales rep base and develop an intimate knowledge of each account
• Manage daily operation coordination for the assigned regional rep base to meet customer expectations and company goals
• Manage and maintain regional order backlog for respective rep assignments to ensure timely order processing and delivery
• Demonstrate superior service for our customers on each point of contact as defined by Company standards
• Provide direction and guidance to internal teams to achieve performance targets
• Accept and process sales orders timely, this includes verifying orders for accuracy
• Source sales order to the appropriate distribution center and/or stocking location by utilizing national inventory and backorder to location to minimize freight cost, and ensure the order is delivered to the customer on time
• Manage the material requirement planning (MRP) process for assigned reps to replenish inventory levels
• Coordinate customer pick-up orders in the Will Call center by partnering with our production team to plan and execute daily order schedule
• Identify, communicate and resolve any problems in the fulfillment process

• High school diploma required
• 1+ years of customer service experience

• Competitive Salary
• Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
• Matching 401(k) Contribution
• Health Savings Account
• Up to 3 weeks starting Vacation (may increase with tenure)
• 12 Paid Holidays
• Annual Bonus Eligibility
• Educational Reimbursement
• Matching Gift Program
• Employee Stock Purchase Plan – purchase company stock at a discount!

Third party agency:
Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.

Equal Opportunity Employer – Minority/Female/Disability/Veteran Zurn Elkay Water Solutions Corporation