Collections Specialist

To apply for the Collections Specialist position, please email your resume to  with the subject line "Collections Specialist." Only applicants who adhere to these instructions will be considered for the role.

We are seeking an collections specialist to join our team! A collections specialist, also known as a billing collections specialist or accounts receivable representative, is responsible for collecting overdue payments from customers or businesses. They typically work in a company's finance, credit and collections, accounting, or billing department. Their goal is to recover as much debt as possible while maintaining good customer relations and following legal and ethical collection practices.

Position does not provide paid time off, benefits, or holiday pay.

• Monitoring accounts:
  Identifying overdue payments and accounts with accumulating arrears
• Investigating debts:
  Researching historical data for each debt or bill
• Contacting clients:
  Asking about overdue payments and working towards resolving outstanding balances
• Encouraging timely payments:
  Developing measures to encourage clients to pay on time
• Processing payments and refunds:
  Processing customer credit card payments and refunds
• Resolving issues:
  Consulting with clients on billing and credit problems, and retrieving invoices to resolve disputes
• Updating records:
  Maintaining accurate records of account statuses and collection efforts, and updating customer files
• Reporting:
  Generating and delivering reports on collection activity and accounts receivable status
• Escalating issues:
  Escalating current or potential issues to senior management
• Adjusting and reconciling invoices

• Previous experience in collections or billing preferred
• Ability to prioritize and multitask
• Strong attention to detail
• Strong organizational skills
• Collaborative and proactive skills
• Problem-Solving and Analytical Skills
• Decision-Making Ability
• Good Listening Skills
• Stress- and Time-Management Skills
• Customer-Service and Interpersonal Skills
• Knowledge of billing procedures and collection techniques (e.g. skip tracing)
• Familiarity with laws related to debt collection (e.g. FDCPA)
• Working knowledge of MS Office and databases
• Comfortable working with targets
• Patience and ability to manage stress
  
  Excellent communication skills (written and oral)
• Skilled in negotiation