Manager, Claims Payment Processing

Summary

Supervises the payment processes of the Claims department to ensure prompt and efficient payment of claims, and that the core values of APCO are carried out in all processes and functions. Position directly supervises a team of non‑exempt Payment Processors, and is responsible for their performance management and professional development.

• Conducts dollar audits on paid claims for quality assurance.
• Collects and documents quarterly reviews for Payment Processors.
• Reports on departmental KPIs weekly.
• Assists in monthly reconciliation of claims and vendor disbursement accounts.
• Initiates disputes of charges that have been posted by merchants in error by sending all pertinent documents needed to assist in the dispute and following through to ensure credit is made to APCO's bank account.
• Monitors productivity and delegated duties to ensure prompt turnaround times.
• Serves as the department’s Subject Matter Expert for time cards, including instructing other people leaders on management of employees’ time.
• Handles escalated calls related to payment processing.
• Coaches and develops direct reports on a regular basis.

• Bachelor’s degree or commensurate work experience.
• 4+ years professional service experience in a claims department.
• Georgia Property and Casualty Adjusters license preferred (not required).

• Attention to detail is essential, as well as the ability to be very organized in a fast‑paced environment.
• Excellent time management; must display a sense of urgency.
• Excellent computer skills are essential.
• Excellent communication skills, both verbal and written.

While performing the duties of this job, the employee is regularly required to type and look at a computer screen for long periods of the day. The employee must be able to sit for long periods of time.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Automobile Protection Corporation (APCO) is a Drug Free Workplace as well as an Equal Opportunity Employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law.