Mortgage Loan Sales Manager

Company Description

Associated Credit Union (ACU), founded in 1930, is one of Georgia’s oldest and most trusted not-for-profit financial institutions, owned by and dedicated to its members. ACU serves individuals across Georgia, the United States, and overseas with a full range of competitive financial products and services. The organization prioritizes innovation, meaningful community impact, and the well-being of both members and employees. Recognized as an AJC Top Workplace Employer from 2013 through 2024, ACU is committed to being the most trusted provider in the financial services industry.

ACU is federally insured by the NCUA, underscoring its stability and member-focused mission.

The Mortgage Loan Sales Manager is a full-time, on-site role based in Norcross, GA, responsible for leading and growing the mortgage lending portfolio. This role oversees mortgage sales activities, manages and mentors a team of loan officers, and ensures that lending practices align with organizational goals and regulatory requirements. Day-to-day responsibilities include developing sales strategies, monitoring pipeline and performance metrics, coordinating with underwriting and processing teams, and maintaining strong relationships with members, real estate agents, and other referral partners.

The manager will analyze market trends, recommend product and pricing strategies, and support the delivery of an excellent member experience throughout the mortgage loan process. This position also collaborates with internal stakeholders to improve processes, enhance service quality, and contribute to community outreach efforts related to home financing.

• Demonstrated experience in mortgage lending, including mortgage loan origination, structuring, and sales management.
• Strong leadership and team management skills, with the ability to coach, motivate, and develop mortgage sales professionals.
• Knowledge of mortgage regulations, compliance requirements, and credit union or financial institution policies.
• Proficiency in pipeline management, sales forecasting, and performance analysis using relevant tools and systems.
• Excellent communication, negotiation, and relationship-building skills with members, colleagues, and external partners.
• Ability to work on-site in Norcross, GA, with strong organizational skills and attention to detail in a fast-paced environment.
• Experience with mortgage LOS systems and familiarity with secondary market guidelines is beneficial.
• Bachelor’s degree in business, finance, or a related field, or equivalent relevant work experience in mortgage lending and sales.