Lab Coordinator

Description

Job Type: Full‑time – Non‑Exempt

Position:
Lab Coordinator

Reports to:

Team Lead or Senior Team Lead

Location:

Norcross, GA (On‑site)

The GMLx Bio Skills Lab Technician is responsible for the end‑to‑end scheduling, coordination, hosting, and operation of the GMLx Bio Skills laboratory environment. This role manages daily lab operations while ensuring compliance with quality, safety, and regulatory standards. The technician serves as a primary customer‑facing resource, responsible for preparing quotes, coordinating services, and supporting customers on a day‑to‑day basis. This position also oversees the receipt, purchasing, setup, and maintenance of all materials, equipment, and tissue required to successfully host Bio Skills lab events.

During periods of lower lab utilization, this role will also support broader GMLx logistics and medical supply chain operations to ensure efficient product movement, inventory accuracy, and customer fulfillment. Work hours may vary based on lab scheduling needs, including early mornings, evenings, or occasional weekends, to ensure proper event preparation and on‑site support.

• Schedule, coordinate, and host Bio Skills lab events including cadaver labs, sawbone demonstrations, internal training, and educational sessions.
• Serve as the primary point of contact for lab requests, ensuring appropriate approvals, documentation, and alignment with operational capacity.
• Coordinate with sales, marketing, education, operations, and logistics teams to ensure labs are properly supported and prepared.
• Prepare the Bio Skills environment prior to each event and provide on‑site support to visiting surgeons, clinicians, sales representatives, and internal teams.
• Oversee instrument, implant, and equipment staging, use, and post‑event reconciliation.

• Prepare and issue quotes for Bio Skills lab services, including lab usage, shipping, PPE, consumables, and applicable service fees.
• Communicate directly with customers to confirm event details, timelines, pricing assumptions, and service expectations.
• Respond to customer inquiries related to scheduling, logistics, and service support.
• Support post‑event follow‑up related to invoicing, adjustments, and customer questions.
• Partner with internal teams to ensure quoted services align with approved pricing structures and operational capabilities.

• Perform physical tasks required to support lab operations, including lifting, moving, and staging equipment and supplies weighing up to 50 pounds.
• Receive, verify, and properly handle all goods and biological tissue required for lab events in accordance with safety, quality, and compliance standards.
• Coordinate intake, storage, tracking, and reconciliation of received materials to ensure accuracy and traceability.
• Purchase and procure items necessary to support lab operations and events, including PPE, disposables, supplies, and facility needs, in alignment with approved processes and budgets.
• Ensure all received and purchased items are documented, stored correctly, and available to support scheduled lab activities.

• Maintain the Bio Skills laboratory environment to meet internal quality standards and applicable regulatory requirements (e.g., OSHA, FDA, and internal quality systems).
• Enforce controlled access to the Bio Skills environment and prevent unauthorized use of instruments, devices, or materials.
• Ensure proper cleaning, organization, storage, and maintenance of lab equipment and work spaces.
• Maintain accurate documentation related to lab usage, inventory movement, approvals, and compliance.
• Support audits, inspections, and internal reviews related to the Bio Skills facility.

• Support warehouse and medical device logistics operations during periods of lower Bio Skills lab activity.

• Identify opportunities to improve lab processes, efficiency, and customer experience.
• Assist with training internal teams on Bio Skills lab policies, procedures,…