Field Business Applications Specialist

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Location: Norcross

Working hours: 40

DEUTZ is one of the world’s leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drive trains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.

As part of our Global IT team, the Field Business Applications Specialist is a key role in ensuring the seamless implementation, smooth operation, and efficient use of our business applications (SAP ERP/FSM, MS Dynamics) in our field service network in collaboration with the global IT organization at our parent company DEUTZ AG. This position will be responsible for analyzing and translating local business requirements into finalized IT concepts and aligning local IT projects with high business impact with the Global IT team including project, testing, and first level support.

This role bridges the gap between the business needs of the users and the technical aspects of the applications.

• Analyze business requirements and translate them into functional and technical specifications.
• Work with business stakeholders to identify and implement solutions to address application usage issues.
• Develop and maintain documentation for business application configurations and procedures.
• Analyze application usage data to identify trends and opportunities for improvement.

• Support the IT project lifecycle from demand management, project meetings, data migration activities, testing, change management, go‑live, and hyper‑care.
• Participate in and support initial training sessions and update training documents in collaboration with the local training department.

• Provide ongoing support to end users, including answering questions, resolving issues, and providing guidance on a technical level.
• Troubleshoot and resolve technical application issues reported by end users.
• Organize and perform regular application maintenance tasks with vendors and the Global IT, such as updates and security patches.
• Monitor application performance and identify areas for improvement.
• Participate in application upgrades and migrations.
• Develop and deliver technical documentation for new and existing business applications and features.

• Stay up to date on the latest field service business application trends and technologies.
• Identify opportunities to leverage technology to improve business processes.
• Participate in cross‑functional teams to ensure alignment between business needs and IT capabilities.

• Excellent communication, presentation, and interpersonal skills.
• Ability to work independently and manage multiple projects simultaneously.

• Individual Contributor.

• Anticipated domestic and international travel is approximately 25% depending on business needs.

• Bachelor’s degree in IT, BA, or related field.
• 5 years of experience in supporting major business applications (SAP).
• 3 years of experience in analyzing business operations and translating into IT solutions/concepts.
• 3 years of experience in configuration or support of at least one of the following SAP modules, SD, FSM.

• Experience with a CRM Application (Sales Force, MS Dynamics).
• Experience with SAP s/4 HANA is a plus.
• Experience with ABAP debugging/programming is a plus.
• Project management certifications.
• Certification in major business applications (SAP, FSM).
• Experience in SAP/IT Consulting.
• Hands‑on experience working in field service.

• Our Field Business Applications Specialist works in the office area, the noise level in the work environment is usually quiet to moderate.
• Visits in manufacturing assembly, warehouse environment, outdoor sites necessary. Subject to noise, dust, diesel fuel, oil, and extreme hot/cold temperatures. No A/C.

The above job description is not…